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Contributor: CX Network editorial team
Posted: 10/24/2017
Eliminate digital asset chaos with a rich media ecosystem
Learn how to manage valuable digital brand assets to multiple channels and devices and create better customer engagement along the way.  Everywhere you turn – whether working online, browsing your favourite print catalogue or simply strolling through a retail store saturated with revolving product ads embellished by video and music – you can’ Full Content »
Posted: 10/16/2017
Shake Shack’s Chief Operating Officer discusses the role of digital properties in the company’s overall guest experience Zach Koff is the Chief Operating Officer at Shake Shack, having previously served as Shake Shack’s Vice President of Operations and Director of Operations. In this webinar he discusses the innovative digital experiences that driv Full Content »
Contributor: Zarina de Ruiter
Posted: 10/10/2017
Aisling McCarthy
Bord Gáis Energy’s Head of Customer Experience says how their values of ‘simplicity, integrity and understanding’ help them deliver a better CX. Aisling McCarthy is Head of Customer Experience and Operational Improvement at Bord Gáis Energy, a dual fuel Irish utility company owned by Centrica. She has held senior leadership roles in customer exper Full Content »
Contributor: Zarina de Ruiter
Posted: 09/04/2017
Three Ireland’s pursuit of the ultimate customer experience
Interview with Head of Transformation, Justin Conry, about CX, omni-channel, building a customer-first culture and how create a frictionless experience in the digital space. Justin Conry is currently Head of Transformation (CRM) for Three Ireland. He has 20 years of industry experience in senior roles leading change, CX, strategy and planning, prog Full Content »
Contributor: Zarina de Ruiter
Posted: 08/22/2017
The global state of customer experience 2017
The biggest CX trends, challenges and investment priorities for the next 12-18 months With The Global State of Customer Experience 2016 being the most popular of CX Network’s reports last year, we conducted our in-depth research for the second year running through a comprehensive annual survey. We gauged the views of global customer experience lea Full Content »
Contributor: Seth Adler
Posted: 08/08/2017
Podcast interview with Jennifer MacMenamin on utilising guest-centric terminology
How do you care for the fracture points in the digital experience you’re providing? Discover the solution in this week’s podcast interview. EPISODE OVERVIEW: Recorded at the Customer Experience Exchange for Retail, this week Jennifer MacMenamin, Director of Digital Solutions Guest Experience at a large American discount store retailer, joins CX N Full Content »
Contributor: Gustavo Imhof
Posted: 08/07/2017
Defining the new normal with AI: How the Nordics are transforming CX
What can global organisations learn from the AI-road being paved by Nordea and Nordic Choice Hotels? Every now and then, I find myself discussing with acquaintances a phenomenon I usually describe as “The Nordic Innovation Paradox”. Ask anyone in the streets, at the office or at home, what is the first thing that comes to their mind when they thi Full Content »
Contributor: Zarina de Ruiter
Posted: 07/24/2017
Market report: Digital marketing trends 2017
It’s been a year since CX Network’s last Digital Marketing Trends report and much has changed in the industry. Content marketing has gathered even more traction through the arrival of new formats and (social) channels; including the increasing importance of live video and partnering with influencers. Additionally, mass-market technology – led by Po Full Content »
Contributor: Zarina de Ruiter
Posted: 06/29/2017
Digital marketing trends 2017: A snapshot
It’s been a year since our last Digital Marketing Trends report and plenty has changed within the industry. Content marketing has gathered more traction through the arrival of new formats and social channels, including the rising importance of live-streams and micro influencer partnerships. And technological advancements have made buzzwords such a Full Content »
Posted: 06/20/2017
Infographic: Six ways retailers can grow sales through digital customer journeys
The latest digital technology can help create additional opportunities to increase sales and improve the customer experience. However, integrating tech into your bricks and mortar experience is complex. How do you ensure you are successful? Download the below infographic to find out. Full Content »
Posted: 06/14/2017
The customer experience retail checklist
Are you providing your customers with the right digital experiences, in-store and online? Retail is evolving and digital is the thread that ties together the customer experience. Customers expect your website, mobile apps and in-store experiences to be integrated. They expect store inventory to be available online. They expect promotions in your Full Content »
157 results
of 15