Digital
The digital landscape is constantly evolving. Explore how businesses are adapting to digital transformation to enhance the customer journey. Dive into digital marketing strategies, digital CX, and the future of digital customer interactions. Learn how to harness the power of digital technologies to connect with customers in meaningful ways.
2024 Digital Experience Benchmark Report
March 15 by CX NetworkElevate your customers’ journey with global data and actionable insights from Contentsquare
How to make expectation transfer work in retail
February 12 by Melanie MingasThule Group’s Zachary Dugas explains how a global, sustainable sports brand used expectation transfer to its advantage
4 innovation strategies for next-level CX
January 19 by Andrew CarothersIn CX, innovation is everything. But how can organizations get started? Cisco’s Andrew Carothers explains
How the UK’s Online Safety Bill will protect online customers from fraud
December 15 by Leila HawkinsFormer minister Dame Caroline Dinenage explains that the bill sets a precedent for fostering consumer confidence
How to implement a digital customer success strategy with data-driven insights
December 06 by CX NetworkWatch this session from All Access: Future of CX to learn how to take your digital customer success strategy from an idea to a repeatable, scalable program, enabling your customer success team to thri...
5 times APAC travel brands used tech to improve CX
November 07 by Jerome SmailHow APAC brands are leveraging cutting-edge technologies to enhance customer journeys
Digital CX: How Metacask is digitalizing the drinks industry
November 03 by Melanie MingasCX Network talks to the CEO of Metacask to find out how an online marketplace is transforming its industry while taking digital CX to the next level
4 ways AI is changing CX in ecommerce
July 26 by Melanie MingasCX Network board member Gautaam Borah explains how and where AI is being used to drive loyalty and improve CX
Contact center playbook: emerging resilient and future-ready in uncertain times
June 26 by CX NetworkFind out why artificial intelligence is the hero your contact center needs
How an emotional connection drives customer loyalty
June 21 by Melanie MingasDiscover four tried and tested ways by which you can create an emotional connection that will drive customer loyalty
The Global State of CX 2023
May 25 by Melanie MingasThe Global State of CX 2023 covers how ChatGPT is changing the outlook for AI in CX and why customer loyalty is harder to win
How digital-first CX drives engagement and loyalty
May 04 by Melanie MingasAs more customer journeys become digital-first, CX Network examines how organizations can manage and orchestrate the customer journey between channels