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Contributor: Zarina de Ruiter
Posted: 09/04/2017
Three Ireland’s pursuit of the ultimate customer experience
Interview with Head of Transformation, Justin Conry, about CX, omni-channel, building a customer-first culture and how create a frictionless experience in the digital space. Justin Conry is currently Head of Transformation (CRM) for Three Ireland. He has 20 years of industry experience in senior roles leading change, CX, strategy and planning, prog Full Content »
Contributor: Zarina de Ruiter
Posted: 08/22/2017
The global state of customer experience 2017
The biggest CX trends, challenges and investment priorities for the next 12-18 months With The Global State of Customer Experience 2016 being the most popular of CX Network’s reports last year, we conducted our in-depth research for the second year running through a comprehensive annual survey. We gauged the views of global customer experience lea Full Content »
Contributor: Seth Adler
Posted: 08/08/2017
Podcast interview with Jennifer MacMenamin on utilising guest-centric terminology
How do you care for the fracture points in the digital experience you’re providing? Discover the solution in this week’s podcast interview. EPISODE OVERVIEW: Recorded at the Customer Experience Exchange for Retail, this week Jennifer MacMenamin, Director of Digital Solutions Guest Experience at a large American discount store retailer, joins CX N Full Content »
Contributor: Gustavo Imhof
Posted: 08/07/2017
Defining the new normal with AI: How the Nordics are transforming CX
What can global organisations learn from the AI-road being paved by Nordea and Nordic Choice Hotels? Every now and then, I find myself discussing with acquaintances a phenomenon I usually describe as “The Nordic Innovation Paradox”. Ask anyone in the streets, at the office or at home, what is the first thing that comes to their mind when they thi Full Content »
Contributor: Zarina de Ruiter
Posted: 07/24/2017
Market report: Digital marketing trends 2017
It’s been a year since CX Network’s last Digital Marketing Trends report and much has changed in the industry. Content marketing has gathered even more traction through the arrival of new formats and (social) channels; including the increasing importance of live video and partnering with influencers. Additionally, mass-market technology – led by Po Full Content »
Contributor: Zarina de Ruiter
Posted: 06/29/2017
Digital marketing trends 2017: A snapshot
It’s been a year since our last Digital Marketing Trends report and plenty has changed within the industry. Content marketing has gathered more traction through the arrival of new formats and social channels, including the rising importance of live-streams and micro influencer partnerships. And technological advancements have made buzzwords such a Full Content »
Posted: 06/20/2017
Infographic: Six ways retailers can grow sales through digital customer journeys
The latest digital technology can help create additional opportunities to increase sales and improve the customer experience. However, integrating tech into your bricks and mortar experience is complex. How do you ensure you are successful? Download the below infographic to find out. Full Content »
Posted: 06/14/2017
The customer experience retail checklist
Are you providing your customers with the right digital experiences, in-store and online? Retail is evolving and digital is the thread that ties together the customer experience. Customers expect your website, mobile apps and in-store experiences to be integrated. They expect store inventory to be available online. They expect promotions in your Full Content »
Posted: 06/06/2017
5 digital mistakes retailers continue to make
Digital-enabled experiences will soon be the primary growth driver for retailers, and you need to make sure you capitalise on the opportunities by avoiding these common mistakes In the words of venture capitalist Mark Andreessen, software is eating the world. Digital interactions are becoming the norm in every industry, and retail is no exception. Full Content »
Contributor: Zarina de Ruiter
Posted: 05/31/2017
Case study: PepsiCo Europe’s digital transformation journey
In just four years, PepsiCo underwent huge internal changes to become more digitally focused, the Senior Director Digital takes us on their transformative journey At the recent Millennial 20/20 summit at the Old Truman Brewery in London, the focus was unsurprisingly on all things digital. After all, millennials are often referred to as the first t Full Content »
Contributor: Zarina de Ruiter
Posted: 05/08/2017
IBM Interview: How CX Leaders Can Drive a Successful Digital Transformation
CX Network interviewed Drew Crisp, Digital Leader, Communications Sector, IBM iX, about the rising focus of digital transformation within organisations – and how it’s affecting customer experience strategies in particular. In this interview Drew discusses:How leaders today can make their CX a competitive differentiator through a digital focusWhy d Full Content »
154 results
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