Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer
Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer

Advisory Board

CX Network has a specialist Advisory Board comprising some of the world's leading customer experience practitioners and businesses.

Leadership

Nao Anthony
Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke
Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham
Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis
Joshua Curtis

Customer care center manager

Super Retail Group

Katja Forbes
Katja Forbes

Executive director, head of client experience, CIB DCDA

Standard Chartered Bank

Claire Hill
Claire Hill

Retail director

Amplify 5

Ebrahim Hyder
Ebrahim Hyder

VP, customer care

Michael Kors

Tushar Joshi
Tushar Joshi

Transformation director

Schneider Electric

Gabrijela Juel
Gabrijela Juel

General manager

Domain

Andrae Kirkland
Andrae Kirkland

Tech program management

Block, Inc

Mark Levy
Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP
Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic
Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna
Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar
Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu
Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi
MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax
Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian
Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda
Saki Takeda

Director of product management and customer service

Netflix

Ashley Taylor
Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye
Joshua Tye

Vice president of customer experience technology and enterprise architecture

Western Union

Rekha Weerasooriya
Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC


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