Advisory Board

CX Network has a specialist Advisory Board comprising some of the world's leading customer experience practitioners and businesses.


Leadership

James Alexander
James Alexander

Decisioning Director

Sky

Martijn  Brouwer
Martijn Brouwer

GM Astronaut Experience

Virgin Galactic

Dawn Cronogue
Dawn Cronogue

Contact Centres Director

Brakes Group

Richard George
Richard George

Head of Customer Service Self Service

Thomson Reuters

Todd Gilliam
Todd Gilliam

Exec Director, Business Process Effectiveness, National Customer Service

Comcast

Luke Gregory
Luke Gregory

Head of Digital, EMEA

Facebook

Claire Hill
Claire Hill

Customer Experience Director

Express Gifts Ltd

Annette  Höher-Bäuerle
Annette Höher-Bäuerle

Group Customer Experience Director

Thomas Cook Group

Petra Mengelt
Petra Mengelt

Customer Service Director

Euroloan Group PLC

Victor Milligan
Victor Milligan

CMO

Forrester Research

Emmanuel Obadia
Emmanuel Obadia

VP Marketing, EMEA Applications

Oracle

Katy Pearce
Katy Pearce

Head of Customer Experience

Vodafone Group Enterprise

Shanna Pedersen
Shanna Pedersen

Head of Customer Experience, Corporate

BT

Thomas Reby
Thomas Reby

Senior Strategy Manager

Google

Seppo Roponen
Seppo Roponen

Head of Customer Insight

VR Group

Chris Travell
Chris Travell

Director of Insights

MaritzCX

Erik  Vercouteren
Erik Vercouteren

Executive Vice President Customer Experience

KPN

Edwin van Outersterp
Edwin van Outersterp

Senior Director, Global Customer Service

Sanofi Genzyme