Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer
Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer

Advisory Board

CX Network has a specialist Advisory Board comprising some of the world's leading customer experience practitioners and businesses.

Leadership

Nicole Cable
Nicole Cable

Chief people and experience officer

C3 Health

Mrunal Gangrade
Mrunal Gangrade

VP software engineering

JP Morgan Chase & Co

Claire Hill
Claire Hill

Retail director

Amplify 5

Ebrahim Hyder
Ebrahim Hyder

VP, customer care

Michael Kors

Andrae Kirkland
Andrae Kirkland

Tech program management

Block, Inc

Mark Levy
Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP
Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Montserrat Padierna
Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar
Vinay Parmar

CEO and founder

Dhruva Star

MQ Qureshi
MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax
Jorie Sax

Head of Innovation Lab

United Airlines

Saki Takeda
Saki Takeda

Director of product management and customer service

Netflix

Joshua Tye
Joshua Tye

Vice president of customer experience technology and enterprise architecture

Western Union

Hemang Upadhyay
Hemang Upadhyay

Sr. Manager - Product Management (AI)

LG Electronics USA


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The Agentic Contact Center: Unifying Voice and AI for Scalable Resolution

September 17, 2026
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