Advisory Board

CX Network has a specialist Advisory Board comprising some of the world's leading customer experience practitioners and businesses.


Leadership

James Alexander
James Alexander

Decisioning Director

Sky

Gautam Borah
Gautam Borah

Author and Speaker, Vice President Customer Operation

Vodafone Idea Ltd

Sean Cramer
Sean Cramer

Director Voice of the Customer

Google Cloud

Dawn Cronogue
Dawn Cronogue

Contact Centres Director

Brakes Group

Todd Gilliam
Todd Gilliam

Exec Director, Business Process Effectiveness, National Customer Service

Comcast

Luke Gregory
Luke Gregory

Head of Digital, EMEA

Facebook

Claire Hill
Claire Hill

Customer Experience Director

Studio Retail Ltd

Michelle Huenink
Michelle Huenink

Director, Customer Service and Support

Microsoft

Melanie Kleemann
Melanie Kleemann

Chief Customer Officer

Ikea Group

Ingrid Lindberg
Ingrid Lindberg

Founder and CXO

Chief Customer

Emmanuel Obadia
Emmanuel Obadia

VP Marketing, EMEA Applications

Oracle

Katy Pearce
Katy Pearce

Head of Customer Experience

Vodafone Group Enterprise

Shanna Pedersen
Shanna Pedersen

Head of Customer Experience, Corporate

BT

Thomas Reby
Thomas Reby

Senior Strategy Manager

Google

Jan Richards
Jan Richards

Head of Insights and Planning

Dublin Airport

Rachel Whitaker
Rachel Whitaker

Online Investment Services (D2C platform) - P & L owner

Aviva

Edwin van Outersterp
Edwin van Outersterp

Senior Director, Global Customer Service

Sanofi Genzyme