Advisory Board

CX Network has a specialist Advisory Board comprising some of the world's leading customer experience practitioners and businesses.

Leadership

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Ashlea Atigolo

Co-founder, INATIGO

Managing partner, Consult Venture Partners

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Katja Forbes

Executive director, head of client experience, CIB DCDA

Standard Chartered Bank

Claire Hill

Customer operations director

Travel Counsellors

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

Head of Customer Solutions and CX operations

Domain

Andrae Kirkland

Lead tech program manager

Nike

Yvette Mihelic

Director customer experience rail operations and maintenance

John Holland Group

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer service

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

VP - customer experience and people development

Dialog Axiata PLC

Upcoming Events

CX UK Exchange

1-2 December 2025
Hilton Syon Park, London, United Kingdom

All Access: Future of CX 2025

December 2 - 3, 2025
Free CX Network Webinar Series

How to win loyalty in 2026

4 December, 2025
Online

Tech vs. Humanity: Redefining The Agent Role

December 9
12 PM ET

How to build your AI use case: A practical blueprint for CX leaders

10 December, 2025
Online

CX USA Exchange

February 24 - 25, 2026
Le Meridien Hotel, Fort Lauderdale

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