White Papers
CX Network is committed to providing customer experience professionals with the most comprehensive selection of white papers and case studies on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of white papers and case studies, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
2024 Digital Experience Benchmark Report
March 15 by CX NetworkElevate your customers’ journey with global data and actionable insights from Contentsquare
How to use AI for technical product support and service
March 06 by CX NetworkLearn how AI-enabled virtual assistants can deliver step-by-step troubleshooting instructions for improved customer support and increased organizational efficiency
Your blueprint to generative answering in digital self-service
February 28 by CX NetworkLearn how to use generative AI to personalize search queries at scale
2024 Customer Service Trends Report
February 22 by CX NetworkExplore AI’s disruption on the customer service space and the five trends practitioners need to be aware of
Customer service insights in the generative AI era
February 13 by CX NetworkDiscover how to deliver on customer expectations for easy, fast and knowledgeable service
The definitive guide to customer journey analytics in financial services
January 19 by CX NetworkThe 101 on customer journey analytics and how it can work for your organization
Customer acquisition’s three-act play
December 15 by CX NetworkWave goodbye to third-party cookies and take customer acquisition to the next level
6 signs you need better bot analytics
November 27 by CX NetworkAs bot capabilities expand, discover how to get the most out of your conversational AI
2024 Global Consumer Trends Report
November 17 by CX NetworkIn 2024 organizations must create human connections with their consumers
How Tagado is helping monday.com transform customer feedback into qualitative data intelligence that drives action
November 16 by CX NetworkA case study on Tagado's work to simplify processes for a leading SaaS workplan management platform
How text analytics can uncover the 'why' behind NPS
November 07 by CX NetworkDiscover why NPS is important - and understand its limitations
The state of CX in Europe
November 06 by CX NetworkResearch from IDC and Zoom that shows how European companies are reshaping CX