White Papers
CX Network is committed to providing customer experience professionals with the most comprehensive selection of white papers and case studies on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of white papers and case studies, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
Rethinking CX for Brand Growth
February 11 by CX Network
Discover what Kantar's ExperienceEvaluator studies revealed about CX and brand growth
The 2025 business leaders CX report
February 04 by CX Network
Discover how to deliver more connection, more intelligence, and more impact in CX
From blind spots to breakthroughs: The new path to continuous CX improvement
February 04 by CX Network
Find out how to make every interaction count in your contact center
How Wyndham Hotels & Resorts achieved a 62% automation rate with Five9
February 04 by CX Network
Discover how the world’s largest hotel franchising company updated the systems that hindered its productivity and service quality
The Aragon Research Globe™ for AI agent platforms in the intelligent contact center
February 04 by CX Network
The third annual Aragon Research Globe report looking at how 22 major providers are using virtual agents in the contact center
Plan now to stand out in 2026: The fast track to a winning CX strategy
November 26 by CX Network
Discover how to create and deliver experiences that stand out from the crowd in 2026
2026 State of the customer experience report
October 28 by CX Network
Read the 2026 State of the customer experience report to learn how to be successful in the age of AI
Talkdesk KPI benchmarking report
October 22 by CX Network
Learn about the importance of tracking results in Talkdesk's latest KPI benchmarking report
Setting the foundation for CX excellence: From strategy to technology
October 06 by CX Network
Learn about how to set the foundation for CX excellence, from strategy to technology.
The cloud imperative for customer experience
October 06 by CX Network
Learn about the cloud imperative for customer experience to ensure you upgrade the contact center
From assisted to autonomous CX: Preparing for what’s next
October 06 by CX Network
Find out about moving from assisted to autonomous customer experience (CX) and the impact that will have
Top 3 generative AI use cases for customer experience
October 06 by CX Network
Discover three generative AI use cases for CX and how they may apply to you
