White Papers
CX Network is committed to providing customer experience professionals with the most comprehensive selection of white papers and case studies on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of white papers and case studies, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
From demo to deployment: 6 questions to ask your AI vendor
September 18 by CX Network
The questions all practitioners need to address when comparing platforms
2026 Business Leaders’ CX Report
September 09 by CX Network
Insights from 3,600 people that confirm where, when and how AI in CX needs to evolve
7 Agentic AI use cases in production today
August 21 by CX Network
Discover the applications where agentic AI is driving measurable benefits to organizations and customers
Before you buy: Six questions for retail leaders evaluating AI
August 17 by CX Network
Six questions retail leaders can put to vendors after that polished demo
CX agent design: A framework for building a CX AI agent you can actually read, test, and trust
August 10 by CX Network
How to build AI agents for CX that actually hold up in production
Tackle the challenges of voice AI in 15 minutes
July 10 by CX Network
A buyer's guide for CX, IT and finance leaders evaluating agentic self-service
The 6 customer journey metrics agentic AI is rewriting
June 26 by CX Network
The customer journey metrics that matter in an agentic world
The contact center of 2030
June 09 by CX Network
The emerging operating models, AI investments, workforce strategies, and governance decisions shaping engagement.
2026 Five9 Customer Success Book
May 29 by CX Network
Learn how leading contact centers are combining AI agents and human agents to transform CX
The clock is ticking: 7 AI agents every leader needs
May 18 by CX Network
How AI agents can be used across the customer journey to drive ROI
6 Better ways to justify your CX spend
May 18 by CX Network
A no-nonsense guide to overcoming the biggest barrier practitioners face
Designing the ideal AI voice for your brand
May 11 by CX Network
Discover four methods for building a brand voice and how to choose the right approach for your contact center
