White Papers
CX Network is committed to providing customer experience professionals with the most comprehensive selection of white papers and case studies on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of white papers and case studies, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
Embedded insurance in the age of CX
July 11 by CX Network
Learn about how data analytics and digital transformation are impacting embedded insurance and CX
Should you buy an AI agent or build your own?
May 23 by CX Network
In this white paper, learn about whether to buy an AI agent for CX from a third party or build your own
Evaluating generative AI agents for your contact center
May 21 by CX Network
Learn about generative artificial intelligence or AI agents for contact center in this ebook for CX
Beyond customer satisfaction
May 19 by Peter Aitken
Consider the importance of brand growth as an important factor in CX and customer satisfaction (CSAT)
CX Relevance Report 2025
April 10 by CX Network
In this report, learn about CX trends like the rising cost of effort, generative AI and generative search
2025 Customer Service Transformation Toolkit
March 17 by CX Network
Essential tips on AI adoption to make the process less daunting
Navigating the shift in CX: Building a long-term, sustainable CX practice
February 25 by CX Network
How to create resilient, scalable systems by integrating people, processes and technology for long-term CX success
5 tips for using generative AI for to improve CX
February 11 by CX Network
Learn how to overcome data silos to ensure the quality needed for a successful generative AI deployment
4 steps to building your business case for AI
February 11 by CX Network
Discover how to get more from your investment — and faster results — with this whitepaper from Genesys
Reduce the risk posed by generative AI and LLMs
January 20 by CX Network
Why effective AI governance and oversight is critical for AI-powered journeys in CX
CX Trends 2025
December 19 by CX Network
How to leapfrog from CX traditionalist to CX trendsetter, and the benefits it can bring for your organization
5 Generative AI risks in CX and EX: Build or buy
December 12 by CX Network
Discover how to successfully, securely and confidently realize generative AI’s full potential for your businesses
