Interviews

Author Martin Meyer-Gossner explains where the biggest ROI challenges lie, and the top questions practitioners should put to external vendors and service provid

EA’s Olivia Lucas and Andra Bond explain how EA makes sense of player feedback at scale

Discover how and why CarParts.com decided to build its own ticketing system, chatbot, and product catalog in-house, using AI

Mark Levy explains why consumer psychology matters to CX and what practitioners need to know

Building lifelong fans: WNBA reveals community-led strategies for engagement

Simon Clarke explains how he leverages a passion for design-based problem solving to deliver better CX for Suncorp Bank’s digital customers

From governance to trust and operationalization, Mrunal Gangrade, VP at JPMorgan Chase & Co, tells CX Network how to get started with AI

Jacqueline Bourke from Getty Images explains why brands should think twice before using AI-generated images in their marketing campaigns

Hear from United’s Innovation head, Jorie Sax, as she explains how to build trust, understand customers, and balance human and machine

Expereo’s director of CX explains how to put CX at the core of the customer proposition and how to make sound investments in CX tech

Laurence Buchanan, global leader of EY Studio+, tells CX Network what practitioners need to understand about the high-tech future that lies ahead

Contact center specialist Joshua Curtis tells CX Network about his passion for customer care and the mindset that has shaped his approach to CX