Interviews
CX Network regularly interviews a range of global customer experience leaders and professionals. For priceless advice on how to execute a successful CX strategy in a constantly changing and evolving landscape, let our network guide you towards your goals. View our latest customer experience interviews below.
Delivering a customer-first experience in a tech-driven world
December 30 by Melanie Mingas
Expereo’s director of CX explains how to put CX at the core of the customer proposition and how to make sound investments in CX tech
AI search, AI assistants and digital twins: The high-tech future of CX
December 29 by Melanie Mingas
Laurence Buchanan, global leader of EY Studio+, tells CX Network what practitioners need to understand about the high-tech future that lies ahead
The operational edge: Driving CX through better process
December 22 by Melanie Mingas
Contact center specialist Joshua Curtis tells CX Network about his passion for customer care and the mindset that has shaped his approach to CX
Bringing a long-term vision to CX
December 19 by Melanie Mingas
From the biggest challenge facing CX to the best professional advice she has ever received, Coles’ VoC specialist Claire Cunningham talks to CX Network
Employee engagement 101: Rethinking EX in the age of declining trust
November 17 by Melanie Mingas
Discover three things that can drive a great employee experience, and the key actions your organization can take from Annette Franz, CCXP
How to use AI to build trust and make service more human
October 30 by Melanie Mingas
CX expert and podcast host Nick Glimsdahl explains the AI lessons organizations can take from his new book
VoC: Why companies must listen to customers - for real
September 09 by Francesca Di Meglio
Learn of the importance of the Voice of the Customer (VoC), according to research from McKinsey & Co
Why CX leaders should build a "yes" culture
August 29 by Francesca Di Meglio
Discover why CX leaders should build a "yes" culture in this interview with book author Peter Cross
Ebrahim Hyder of Michael Kors builds a customer-centric call center
August 21 by Francesca Di Meglio
Discover Ebrahim Hyder of Michael Kors and his work building a customer-centric call center
A guide to making the most out of customer insights
August 13 by Chloe Chappell
Find out about how to leverage AI to learn from customer insights to improve customer experience, CX
Montserrat Padierna of Walmart boosts CX with customer insights
August 11 by Francesca Di Meglio
Understand the importance of data and customer insights and the impact they have on CX
Ashlea Atigolo brings "empathetic AI design" to CX
July 17 by Francesca Di Meglio
Learn about Ashlea Atigolo, the newest member of the CX Network Advisory Board
