Interviews
CX Network regularly interviews a range of global customer experience leaders and professionals. For priceless advice on how to execute a successful CX strategy in a constantly changing and evolving landscape, let our network guide you towards your goals. View our latest customer experience interviews below.
Inside PowerPay: Using AI agents to amplify not replace humans
August 03 by Melanie Mingas
Fintech founder and CEO Mike Petrakis explains where AI's speed advantage directly translates into better CX
Using LLMs to create a collaborative journey vision
July 23 by Melanie Mingas
Service design specialist Olivia Lucas explains why she turned to used vibe coding to communicate a UX upgrade
What your customer insights and data analytics can reveal about ROI
July 21 by CX Network
Paul Weaver, VP of design at Hyatt Hotels explains how UX and CX can be framed as performance indicators
Connecting customer insights and business priorities
July 17 by CX Network
VMO2’s Jack Austin explains how to bridge the gap without reducing every customer decision to a financial equation
How to measure the business impact of your AEO and GEO program
July 15 by Melanie Mingas
How to measure the business impact of zero-click customer journeys
Changing the conversation on AI: 5 questions CX leaders need to ask
June 18 by Melanie Mingas
AI specialist Mrunal Gangrade shares the questions practitioners need to ask to ensure their AI is responsible
How do you rank in ChatGPT, Claude, and Perplexity?
June 11 by Melanie Mingas
As her book is published, author Heather Holmes explains what CX needs to know about AI search
Changing the thinking around data and AI governance
June 04 by Chloe Chappell
Informatica’s Greg Hanson talks to CX Network about data quality and AI governance
Right person, right place, right time: The forces changing WFM
May 28 by Melanie Mingas
Ahead of his session at All Access: Future Contact Centers 2026, Roche’s Bryce Ackerman explains why WFM is breaking free
Cutting costs keeping customers: How CX can achieve the impossible
May 28 by CX Network
Nathalie DeChellis from Genesys explains how agentic orchestration is changing the game for CX
Securing the contact center in the AI era: Prompt injection, consumer privacy, and data integrity
May 26 by Melanie Mingas
Qualtrics CSO Assaf Keren talks about enhancing data security, preserving customer trust, and reducing the threat of prompt injection
Building brand trust in an agentic economy
May 13 by Melanie Mingas
Trustpilot exec Allyse Slocum explains how to boost visibility in AI search by creating trust signals and connecting them to the wider journey
