Contributors


CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.



Top Influencers


Richard Abbott

Richard Abbott

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Seth Adler

Seth Adler

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James Alexander

James Alexander

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Darcy Alexander

Darcy Alexander

Darcy Alexander

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Ben Alfrey

Ben Alfrey

Ben is a passionate and self-motivated search engine marketer, with a keen interest in technology and psychology. He enjoys understanding how users ac... Learn More

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Danny Andrea

Danny Andrea

Danny Andrea is the Retail Director for Artisan du Chocolat. Danny’s role is to maintain the luxury and quality standards within the retail sphere, d... Learn More

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Mike Ashton

Mike Ashton

Mike Ashton is Managing Director of customer experience specialists ABCG. The organisation’s diverse client roster includes Avon, Oracle, RBS, BaxterS... Learn More

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Rhonda Basler

Rhonda Basler

 Rhonda Basler is the Director, Customer Engagement at Hallmark Business Connections. An avid business trend watcher and strategic thinker, her c... Learn More

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Ana Brant

Ana Brant

Ana Brant is the Director, Global Guest Experience & Innovation at Dorchester Collection (DC) - a luxury brand of "iconic hotels in iconic places"... Learn More

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Sofya Bratus

Sofya Bratus

Sofya Bratus is a Marketing Executive for CX Network.

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Forrester Consulting

Forrester Consulting

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Jeremy Cox

Jeremy Cox

Jeremy Cox is a Principal Analyst, Customer Engagement at Ovum As part of Ovum’s Customer Engagement team, Jeremy leads the research and insights into... Learn More

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Dawn Cronogue

Dawn Cronogue

Dawn Cronogue is the Contact Centres Director of Brakes Group. Dawn is an industry leading Contact Centre Director, with over 20 years experience bot... Learn More

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Michael Cutbill

Michael Cutbill

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Thierry Derungs

Thierry Derungs

Chief Digital OfficerBNP Paribas Wealth Management

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