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Video: CX Talks

141 video results
of 15
06/12/2017
Video snapshot: Customer experience in travel and hospitality
Learn in 45 seconds how to make CX your competitive differentiator if you operate within the travel and hospitality industry. To accompany our brand new report: How travel and hospitality companies can thrive through customer experience (CX), we have created a 45-second long snapshot highlighting the role of CX and how you can make it a... View now
06/07/2017
How Hewlett Packard tackled the challenge of a company culture change
Top tips to drive a successful company-wide culture change from the President and CEO of Hewlett Packard Enterprise In this video, Meg Whitman, president and CEO of Hewlett Packard Enterprise, discusses the difficulty of changing a company’s culture and how the key is to focus on a few core values and constantly repeat the message. Whitman also... View now
06/01/2017
Customer experience 2017: The top challenges
What are the biggest customer experience challenges for 2017? And how can market leaders overcome these? We researched the industry for our annual Global State of Customer Experience report - and this video provides a snapshot preview of the challenges section ahead of the report publication in June 2017.
05/25/2017
Customer experience 2017: The top trends
What are the biggest customer experience trends for 2017? And how are market leaders preparing for this? We researched the industry for our annual Global State of Customer Experience report - and this video provides a snapshot preview of the trends section ahead of the report publication in June 2017.
05/18/2017
CX TALK: How Metro Bank Creates a Consistent Customer-Centric Experience
Iain Kirkpatrick is the Managing Director of Metro Bank. In a presentation at the Customer Experience Exchange for Financial Services he held an insightful presentation around customer-centricity. As an industry disruptor he also provided his perspective on why organisations need to change their legacy business models to be able to adapt to the... View now
05/16/2017
CX TALK: Manulife on Personalisation vs Automation
Jeronimo De Miguel is the VP, Branding & Creative at Manulife. In an interview at the Customer Experience Exchange for Financial Services: US he spoke about:Creating a brand image that delights customers in an industry that struggles with trust buildingHow to develop employee brand-ambassadorsThe opportunities and challenges within... View now
05/08/2017
IBM Interview: How CX Leaders Can Drive a Successful Digital Transformation
CX Network interviewed Drew Crisp, Digital Leader, Communications Sector, IBM iX, about the rising focus of digital transformation within organisations – and how it’s affecting customer experience strategies in particular. In this interview Drew discusses:How leaders today can make their CX a competitive differentiator through a digital focusWhy... View now
04/18/2017
CX TALK: Personalisation Best Practices from Accor Hotels and Conversocial
At the Customer Experience Exchange for Europe Mike Havard, Director of Ember Services, hosted a panel discussion on personalising the customer experience. He was joined by Mariana Machado, Customer Behaviour Director at Accor Hotels, and Lauren Stewart, Marketing Director EMEA at Conversocial, as they spoke about personalisation as a key part of... View now
04/13/2017
Digital Transformation Insights From Philips
Vijay Solanki is the Senior Director – Digital Innovation at Philips. In his presentation at the Digital Marketing Exchange he spoke about: 1) Digital innovation: what it is, why it’s important, why you need to do it, and why you need to do more of it 2) Digital transformation: for any element of digital to happens, especially in traditional... View now
Tags: digital | philips | video
04/11/2017
Shop Direct’s Personalisation Strategy
Sarah Curran is the Luxury Director for Shop Direct. In an interview at the Customer Experience Exchange for Retail she spoke about:The differences between operating online vs offlineThe most effective way to map a customer journey onlineKey elements to delivering a high level of personalisation onlineThe holy grail of customer experience – and... View now
141 video results
of 15