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Video: CX Talks

127 video results
of 12
03/23/2017
BBVA Compass Customer Interactions
Kristin Julbert is the Director Client Experience at BBVA Compass. In an interview at the Customer Experience Exchange for Financial Services: US, she spoke about:The challenges of measuring and improving the quality of customer interactionsThe elements of a great metrics strategy to turn insights into actionThe role of digital in a consumer-... View now
Tags: video | interview | bbva
03/21/2017
Nissan Emotional Customer Engagement Strategy
Gerhard Fourie is the General Manager, Global Brand Strategy at Nissan. In his presentation at the Customer Experience Exchange for Europe he discussed the need to have conversations outside of the purchase process to increase customer engagement on an emotional level – and how they’re achieving this at Nissan. Watch his full session below.
03/14/2017
tnt
Janet Verden is the Perfect Transition Executive at TNT Express. Her presentation at the Customer Experience Exchange for Europe was around their customer experience transformation, and how they’ve achieved this throughout the decades. While they were on top of the world in 2007, due to a combination of factors they moved to a place they didn’t... View now
03/09/2017
Fossil Drives Customer Service
Helen Wood is the Managing Director of Fossil Group UK. At the Customer Experience Exchange for Europe she held an insightful presentation about creating all aspects that attribute to a great customer service. Her session covered topics such as how they drive excellent customer service at Fossil, the internal customer service, setting service... View now
03/07/2017
CX TALK: How the Latest Digital Developments Will Shape the Future of Marketing
At the Digital Marketing Exchange in London, Lucien van de Hoeven, Executive Vice President, EMEA at MarketShare, hosted an insightful interactive panel discussion on the latest digital trends and developments and how these will shape the future of marketing. Panelists include:Kristof Fahy, Chief Marketing Officer, Telegraph Media GroupSimon Hall... View now
03/02/2017
Virgin Atlantic Customer Centricity
Erik Varwijk is the EVP Commercial for Virgin Atlantic. At the Customer Experience Exchange for Europe, he presented an insightful session on Virgin Atlantic’s journey from being the challenger to British Airways to focusing on their own values and driving customer-centricity within the business. Watch his full presentation below.
02/28/2017
Customer Engagement Levi’s
Lucia Marcuzzo is the Vice President Retail LESMA at denim market leader Levi’s. At the Customer Experience Exchange for Retail she presented on the topic of customer engagement and how, at Levi’s, they connect with people. Watch her full presentation below.
02/23/2017
Argos E-commerce In-Store Retail
Andy Brown is the Central Operations Director at Argos. At the Customer Experience Exchange for Retail he held a presentation around the future of high street retail and what you need to know to close the gap between the ecommerce and in-store world. Watch the full presentation below.
02/21/2017
Intercontinental Hotel Group Brand Consistency
Tim Genovese is the Vide President Guest Experience and Brand Consistency & Quality at Intercontinental Hotels Group. At the Executive Customer Contact Exchange US he held an insightful presentation around creating and maintaining brand consistency, especially when you’re managing multiple brand. Watch the full presentation below.
Tags: ecce | video | presentation
02/16/2017
CX TALK: Accor Hotels’ Devotion to Changing the Customer Experience
Mariana Machado is the Customer Behaviour Director at Accor Hotels. In an interview at the Customer Experience Exchange Europe she spoke about:The role of data in the wider customer experienceLinking CX initiatives with their business outcomesEnsuring experience consistency across the entire group of hotelsTheir devotion to changing the CX they... View now
127 video results
of 12