Video: CX Talks

154 video results
of 16
Thierry Derungs
The CDO of BNP Paribas discusses industry trends such as AI and digital transformation and how they’ve impacted their strategy. Thierry Derungs is Chief Digital Officer at BNP Paribas. In this interview he answers the following questions:What does your role as Chief Digital Officer at BNP Paribas entail?There is a huge amount of chatter around AI... View now
Comcast
Graham Tutton is the Vice President of Customer Insights at Comcast. In this interview he explains how they're using insights from customer and employee data to improve the customer experience, set CX strategy and encourage an enterprise-wide CX culture.
Rodney Assock
LV= interview about measuring VOC in an age of survey fatigue, making real-time insights actionable and predictions for the year ahead. Rodney Assock is Operational Services Director at LV=. In this interview he answers the following questions:What does your role at Operational Services Director at LV= entail?There is a huge amount of chatter... View now
Tags: lv= | interview | video
Dan Erenso
Danske Bank interview about 2017 learnings, 2018 predictions, the rise of AI and more. Dan Bandsholm Erensø is Programme Lead in the Office of the COO at Danske Bank. In this interview recorded at the Executive Customer Contact Exchange: BFSI he answers the following questions:There is a huge amount of chatter around AI and chatbots in the... View now
Memorable quotes video
Earlier this month we launched the 2017 edition of our annual Big Book of Customer Insight, Data & Analytics. To provide a snapshot of the report, we’ve created a short video with some of the most memorable quotes from our host of expert contributors.
Tags: data | analytics | quotes
Get ready for our customer experience predictions for 2018
Last year, CX Network and industry experts from the likes of Facebook, Heathrow Airport, O2, Atom Bank and Shop Direct predicted that key 2017 trends would be:Customers demanding an emotional connectionCulture change as a mission statementOmni-channel trumping multi-channelThe next level of data scienceVideo at the heart of everythingThe rise of... View now
Snapshot: The Future of Customer Insight, Data & Analytics
Following hot on the heels of CX Network Live: Data & Analytics with over 1000+ registrants, and last year’s The Big Book of Customer Insight, Data & Analytics 2016, tune in for the 2017 edition of our annual research report into how data analytics impact upon customer experience, which will be launched next month! You can find a snapshot... View now
AI 2020 video
Our new research shows that predictive analytics, artificial intelligence and smart devices are the intelligent enterprise applications that will have the biggest impact on organisations within customer experience by 2020. And a whopping 82 per cent of CX leaders say they are “excited” about the impact of much-discussed buzzword artificial... View now
Tags: ai | cx | video
The role of customer insight and data in 2017
New research reveals data adoption rates and the biggest challenges for the customer experience industry We recently surveyed 100+ customer experience practitioners on their usage of big data and analytics, whether they implement new tech such as machine learning and artificial intelligence, and what the biggest data challenges are for them today... View now
Tags: video | data | insight
How TM Lewin’s is improving their CX through multi-channel
Keith Nesbitt is the Chief Operating Officer of tailoring chain TM Lewin. In a presentation at the Customer Experience Exchange for Retail he spoke about the opportunities of implementing multi-channel customer initiatives to maximise the In-store experience and how they’re planning to improve their customer experience by keeping multi-channel... View now
154 video results
of 16