Outsourcing Your Customer Experience and Service Functions
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Petra Mengelt, Customer Service Director at Euroloan Group and a CX Network Advisory Board member, presented an insightful session around outsourcing at CX Excellence World this year.
They’re a rapidly growing FinTech organisation and she shares their experience with outsourcing, touching upon important aspects such as omni-channel and the human touch.
For more from CX Excellence World, also have a look at:
- CX TALK: C-Level Debate – Winning Approval and Obtaining Investment to Drive Customer Experience Programmes Foreward
- CX TALK: How Lego Builds a Bridge Between Digital and Play for a Unified Customer Experience
- CX TALK: How Digital-Only Brand TourRadar Boosts Conversions Through Customer Reviews and Ratings
- CX TALK: How the Customer Service Director of Euroloan Group is Building Customer Experience Excellence
- CX TALK: How Vodafone is Anticipating, Predicting and Delivering Customer Experience Excellence
- CX TALK: How Nordea Turn Their Customer Data Into Actionable Insights
- Top 5 Takeaways From CX Excellence World: Data, Insight and Personalisation
Petra Mengelt, Customer Service Director at Euroloan Group and a CX Network Advisory Board member, presented an insightful session around outsourcing at CX Excellence World this year.
They’re a rapidly growing FinTech organisation and she shares their experience with outsourcing, touching upon important aspects such as omni-channel and the human touch.
