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Business insights for those who live and breathe the customer experience.

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Learn with a global community of like-minded professionals

Join our global community of more than 100,000 CX members, gain access to our LinkedIn group and attend peer-to-peer networking in -person or online.

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Grow your customer experience career and develop your skills

Attend our global CX and customer service events leading industry speakers. Receive state-of-the-industry reports featuring executive insights, case studies and the latest CX data.

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Stay current with the latest trends and technologies

Access exclusive interviews, analysis of latest developments and a weekly round-up of insights and practical guides on emerging CX challenges, trends and disruptions.

Why join

Becoming a member of CX Network is free and offers the following benefits:

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Weekly newsletters

A weekly round-up of the latest CX insights including customer service, self-service, digital, employee engagement, omni channel and retail

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Global customer experience events

Invitations to attend our global online events and webinars to enable you to connect and learn in a state-of-the-art environment

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Networking opportunities

Access to an extensive global community of decision-makers and thought leaders who can help you solve your challenges

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On-demand content library

Replay is our library of on-demand content covering topics ranging from customer service and omnichannel, to voice of the customer, employee engagement and journey mapping

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Invitations to our CX Masterclass

Access to our accredited CX online training course to be armed with proven approaches to real-world challenges

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Market reports and latest studies

Access to our annual global state-of-the-industry reports and specialized customer experience research, as well as further insights via white papers and real-life case studies

Gain unlimited access to world-class online CX events

Receive invitations to our global customer experience and customer service digital events, with access to top personalities across CX, business operations, data, technology and marketing.

Take your career in customer experience to the next level

Get ahead, improve your knowledge, and accelerate your career development by joining the CX Network, which offers professional development and accreditation, including the opportunity to study at an upcoming CX Masterclass.

Access CX- and customer-service-focused reports

Stay on top of the latest developments and trends with our state-of-the-industry reports. Based on exclusive interviews with CX leaders, analysis of the latest developments, case studies, insights and CX data.

Effortlessly access valuable CX resources when and where you need them

Access our extensive library of on-demand video content featuring leading CX practitioners covering the hottest topics including customer service, self service, customer loyalty, omnichannel, net promoter score, customer service skills and much more.

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Trusted by customer experience industry leaders

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Our CX Network Advisory Board

Gautaam Borah head shot

Gautaam Borah

Director of eCommerce start-up, Former vice president, customer experience, Vodafone

Kurt Brissett head shot

Kurt Brissett

Executive director connected journeys

Richard George head shot

Richard George

Global Head, Integrated Marketing

Luke Gregory head shot

Luke Gregory

Head of Digital, EMEA