Customer Service
Excellent customer service goes beyond resolving issues promptly; it involves creating positive interactions that leave customers satisfied and loyal to the brand. Businesses that prioritize exceptional customer service often see higher customer retention rates, increased customer satisfaction levels, and positive word-of-mouth referrals.
In today's digital age, customer service plays a vital role in shaping overall customer experience and influencing purchase decisions. With customers increasingly relying on online channels for shopping and support, businesses must adapt by offering seamless and efficient customer service experiences.
Check out the insights, interviews and analysis on the skills and technologies that underpin great customer service below and catch up with our ultimate guides to customer service here: The customer service guide, The self-service guide, The contact center guide and The omnichannel guide.
The Back Market story: Building customer trust in a low-frequency purchase category
August 17 by CX Network
How a digital-first brand in a "trust-deficit" category beat the odds on customer trust
Every VC CX deal you need to know: August 14
August 14 by CX Network
Your weekly funding round-up tracking the CX and service start-ups investors are backing
The five-minute handoff: Set the standard for AI-to-human transfer in service
August 10 by Hemang Upadhyay
AI agents are bringing omnichannel’s oldest problem back. Hemang Upadhyay explains what should happens when automation stops
Inside PowerPay: Using AI agents to amplify not replace humans
August 03 by Melanie Mingas
Fintech founder and CEO Mike Petrakis explains where AI's speed advantage directly translates into better CX
Building context-aware customer service that works
July 20 by Sam Richardson
Twilio’s Sam Richardson explains where automation can make all the difference to customer trust
How Cuyana scaled a luxury service experience to reflect its brand values
July 01 by Melanie Mingas
How luxury brand Cuyana scaled its service experience to meet the needs of a rapidly growing customer base
How accessible is CX in 2026?
June 23 by Melanie Mingas
CX Network examines why vulnerable customers are less satisfied with their service experiences, particularly those powered by AI
When compliance kills CX: How to automate with judgement
June 10 by James McIntyre
Does your CX strategy have a compliance-execution problem? James McIntyre explains
What high-performing companies do to improve CX
May 29 by Joanna Clark-Simpson
Enormous budgets and the latest technology do not guarantee your subpar customer service will become award-winning
5 brands transforming CX and service with conversational AI
May 14 by Melanie Mingas
As more experiences start with conversations, CX Network looks at five brands driving innovation across CX and service
The self-service guide
October 01 by CX Network
Discover how self-service options drive customer satisfaction and business efficiency
The customer service guide
September 19 by CX Network
Everything you need to know about delivering exceptional customer service
