Customer Service
Excellent customer service goes beyond resolving issues promptly; it involves creating positive interactions that leave customers satisfied and loyal to the brand. Businesses that prioritize exceptional customer service often see higher customer retention rates, increased customer satisfaction levels, and positive word-of-mouth referrals.
In today's digital age, customer service plays a vital role in shaping overall customer experience and influencing purchase decisions. With customers increasingly relying on online channels for shopping and support, businesses must adapt by offering seamless and efficient customer service experiences.
Check out the insights, interviews and analysis on the skills and technologies that underpin great customer service below and catch up with our ultimate guides to customer service here: The customer service guide, The self-service guide, The contact center guide and The omnichannel guide.
Has customer experience become too effortless?
October 29 by Sam Richardson
Sometimes a little friction can go a long way. Twilio’s Sam Richardson explains why businesses must think carefully about where speed is helpful
Barclays and PayPal among major names to confirm AI job cuts
October 27 by CX Network
CX Network looks into why AI is increasingly cited as the reason organizations are cutting significant proportions of their workforces.
AI agent management: The new CX role you can’t ignore
October 22 by Melanie Mingas
AI isn’t just chasing how CX and service work – it’s re-writing the job description. CX Network explores the trend
Why post-sales service is now your best AI search strategy
October 21 by Melanie Mingas
CX Network speaks to Trustpilot’s chief customer officer, Alicia Skubick, about the trust signals that drive AI search rankings
Who audits your AI Agents? How to establish independent QA for contact centers
October 19 by Dave Rennyson
Your AI agents are on the phone. But who says they are doing the right thing? Dave Rennyson presents a five-point assessment framework to avoid PR disasters
Every CX start-up funding deal you need to know: October 16
October 16 by CX Network
Your weekly funding round-up tracking the CX and service start-ups investors are backing
Chatbot disclosure laws: How California and Europe are changing conversational AI
October 12 by CX Network
From Europe to California, regulators are keen to enforce new rules on chatbots. CX Network finds out what the latest regulations mean for conversational AI
Every CX start-up funding deal you need to know: October 9
October 09 by CX Network
Funding news from six CX start-ups in Singapore, the US and Germany
Every CX start-up funding deal you need to know: October 2
October 02 by CX Network
Your weekly funding round-up tracking the CX and service start-ups investors are backing
Leveraging the post-sale journey to perform better in AI search
September 30 by CX Network
Discover five strategic fixes for your post-sale journey that can support higher AI search rankings
Every CX start-up funding deal you need to know: September 25
September 25 by CX Network
Your weekly funding round-up tracking the CX and service start-ups investors are backing
The customer service guide
September 19 by CX Network
Everything you need to know about delivering exceptional customer service
