Customer Service
Insights, interviews and analysis on the skills and technologies that underpin a great customer experience.
Measuring true VOC: Real-time insights powered by AI
February 22 by CX NetworkWatch this session to learn how AI can revolutionize your approach to customer insights in the contact center,
Customer service insights in the generative AI era
February 13 by CX NetworkDiscover how to deliver on customer expectations for easy, fast and knowledgeable service
Transforming digital help centers to offer personalized support
January 25 by CX NetworkWatch this video to learn about how Frontpoint Security is using AI-powered customer support tools
What is customer service?
August 29 by CX NetworkA guide to winning, serving and retaining customers through customer service
Why putting employees first leads to a profitable customer experience
August 25 by Michelle MartinezMichelle Martinez, former head of CX at Wayfair on how great employee experiences lead to business growth
Exploring the possibilities of generative AI in customer experience
August 07 by Andrew CarothersFrom content creation to predictive CX, Cisco’s Andrew Carothers explains how generative AI is taking CX by storm
The 11 customer service skills you need to succeed in any industry
August 02 by CX Network11 vital customer service skills and why they are important for your business
How to leverage AI in the contact center
August 02 by Chloe ChappellCatch up with the key takeaways from our expert speakers at All Access: Contact Centers
How IKEA went digital to stay ahead of the game
July 18 by CX NetworkIKEA and Sprinklr share insights on evolving to provide customers with what they need
From cost center to Experience Center: How to transform service
July 10 by CX NetworkDiscover why CX is your competitive advantage and how to accelerate CX transformation
How an emotional connection drives customer loyalty
June 21 by Melanie MingasDiscover four tried and tested ways by which you can create an emotional connection that will drive customer loyalty
Smart customer experience investments buyers perspective
February 23 by CX NetworkThis guide represents how to smart contact center investments and customer experience management platforms and much more.