CX TALK: How Orange Prioritises to Improve CX Delivery
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Jerome Goulard, Vice President B2B Customer Experience at Orange, presented an insightful session at the CX Excellence World summit in Paris around prioritisation vs a holistic approach in customer experience and how, and what, to prioritise for a great delivery. Watch the full presentation below.
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Jerome Goulard, Vice President B2B Customer Experience at Orange, presented an insightful session at the CX Excellence World summit in Paris around prioritisation vs a holistic approach in customer experience and how, and what, to prioritise for a great delivery. Watch the full presentation below.
Topics:
Customer Experience
Contact Center
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