CX TALK: How and What Orange Prioritises to Improve Customer Experience Delivery




Jerome Goulard, Vice President B2B Customer Experience at Orange, presented an insightful session at the CX Excellence World summit in Paris around prioritisation vs a holistic approach in customer experience and how, and what, to prioritise for a great delivery. Watch the full presentation below.

Jerome Goulard, Vice President B2B Customer Experience at Orange, presented an insightful session at the CX Excellence World summit in Paris around prioritisation vs a holistic approach in customer experience and how, and what, to prioritise for a great delivery. Watch the full presentation below.