CX TALK: How and What Orange Prioritises to Improve Customer Experience Delivery

Contributor:Zarina de Ruiter
Posted: 06/21/2016

Jerome Goulard, Vice President B2B Customer Experience at Orange, presented an insightful session at the CX Excellence World summit in Paris around prioritisation vs a holistic approach in customer experience and how, and what, to prioritise for a great delivery. Watch the full presentation below.

Contributor: Zarina de Ruiter