Actually delivering an omnichannel experience

A Zendesk Demo



Seth Adler
04/19/2020

Organizations have been told that they need to be ‘omnichannel ready’ for years, and many have tried and failed to truly execute on that vision. With Zendesk, the tools now exist to make that a reality – easily. In this session we go over some case studies that delve into not just how to bring together all your channels, but how to improve the productivity of your support team with self-service, AI and true omnichannel, including how this 'offline' interaction can seamlessly transition between channels into a live interaction, like chat or call.

Walk away from the Demo realizing:

  1. How to improve the productivity of your support team
  2. How to integrate self-service and AI into your omnichannel CX
  3. How an 'offline' interaction like self-service can seamlessly transition between channels into a live interaction, like chat or call
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