The problem
Organizations have been told that they need to be ‘omnichannel ready’ for years, and many have tried and failed to truly execute on that vision.
Who has the problem?
Customer experience executives do have insights from each channel of the enterprise. But those insights are siloed, disjointed and unable to benefit the enterprise as a collective data set.
Where and when does the problem occur?
Based on the construct of the problem, agents for disparate channels cannot utilize key cross-channel insights. And so, each time a customer connects with the enterprise- the problem is metastasized.
What does the problem impact?
Your support team, your technology and your omnichannel enterprise are all affected.
You'll realize:
- How to improve the productivity of your support team
- How to integrate self-service and AI into your omnichannel CX
- How an 'offline' interaction like self-service can seamlessly transition between channels into a live interaction, like chat or call
Zendesk solves the problem
With Zendesk, the tools now exist to make that a reality – easily. In this session we go over some case studies that delve into not just how to bring together all your channels, but how to improve the productivity of your support team with self-service, AI and true omnichannel, including how this 'offline' interaction can seamlessly transition between channels into a live interaction, like chat or call.
Watch the Demo to see how your organization can benefit
