The Satisfied Customer

The right tools and culture for a great customer experience



CX Network
06/27/2019

Sponsored By:
Zendesk
customer engagement strategy

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Experiences that keep customers onboard and satisfied are essential if leadership teams across Asia Pacific want to accelerate their growth and build a platform for success in the digital future of 2020 and beyond.

It has never been easier for customers to vote with their feet – or in today’s digital age – their fingers, if they do not get the customer experience they want. At the touch of a button they leave your website, and a few clicks later they have bought from your competitor.

Customers will not wait for you to get it right. Every day they are comparing you not just to your competitors, but to the best customer experience they have ever had.

Download this ebook to get practical steps for leadership teams to deliver customer experience visions globally and understand:

  • How technology such as AI and machine learning , open platform technology, omnichannel capabilities are helping create excellent customer experiences
  • The importance of grasping the regional preferences of each customer
  • The need to empower your staff to achieve the best results
  • Why customer experience is today’s C-suite priority
  • The key to building the right culture

5 Steps to reimagining your customer experience strategy

Companies like Amazon, Uber and Airbnb have re-imagined what is possible in customer experience. Your business now has to measure up to these new standards or leave customers

Find out more in Part 2: The Satisfied Customer

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