How To Guide for Zendesk's 2019 Customer Experience Trends

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This how-to guide, a companion to Zendesk's customer experience trends report, takes the best practices from top support leaders and breaks them down into actionable steps for you and your team.

Customer service 

By reading this step-by-step guide you will access clear recommendations on the following: 

  • Omnichannel support.
  • Building with an open platform.
  • Proactive engagement.
  • AI in customer support.
  • Setting up your team for success.
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