The Zendesk Customer Experience Trends Report 2019

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CX Network

Zendesk Customer experience report

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Customers are less satisfied, but more demanding.

New technology that empowers companies to build direct relationships with consumers has raised the stakes for everyone.

Research from Zendesk has found that companies are struggling to keep-up with customers' requests - expectations are soaring but satisfaction levels are dipping.

For those using Zendesk in the past five years, daily tickets have increased by 145%, outpacing growth in team size.  

Based on a data index of 45,000 companies using Zendesk, this report explores how top companies tackle customer support in today’s complex landscape. The findings identify what separates leaders from everyone else and provide strategies to help today's brands to improve the support they provide. 

Instead of relying on what customer support professionals claim they are doing— this research assesses their actions by analyzing how companies use Zendesk support solutions.

This 26-page report offer next best actions for your business. By reading this report you will learn:

  • Best-in class practises of high performers in CX.
  • How to get your support team to become market leaders.
  • How your support team can keep up with the biggest trends in customer support for 2019.

Don’t forget to download the report’s step-by-step guide for a walkthrough on the following:

  • Omnichannel support.
  • Building with an open platform.
  • Proactive engagement.
  • AI in customer support.
  • Setting up your team for success.
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