Activating the voice of the customer across the enterprise
Enhance the customer experience in your complaints process
Aptean Respond is an enterprise complaint management platform that supports every role in your customer experience team – from frontline staff and managers to team leaders and executives. Through configurable workflows and user-friendly dashboards, Respond empowers your team to improve customer interactions, accelerate complaint resolution, and capture actionable insights to provide an outstanding customer experience.
Unlike simple ticketing or CRM systems, Aptean Respond is not just about maintaining a list of customer complaints and responding to them, it helps organisations correctly manage the nuances of customer feedback in a timely manner, and provide the business with visibility and control of the entire complaints handling landscape.