Customer Experience Trends Report 2021 | Zendesk
Learn more about how the sweeping changes in 2020 have and will continue to impact the world of customer experience and what your team can do to keep up.
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New customer expectations. Spiking support requests. Working together, apart. With so much changing, it can be hard for CX teams to know what to do next.
That’s why Zendesk is releasing this report that looks at the top trends in customer experience and engagement and identifies actionable best practices for any company.
Customer Contact Week Digital ANZ 2021
Agility has never been as important to contact centers as it has been in the last year. Those businesses with cloud based infrastructure, a remote working framework and automation practices were in a significantly better position to weather than storm of the pandemic than those without.
With this in mind, the 3rd annual CX Network Live: Customer Contact Week ANZ, will be focused on how practitioners can take steps to optimize customer journeys.
Sign up now to uncover expert insights on the application of self-service, omnichannel, chatbots, RPA, cloud technologies and remote work.
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Based on exclusive data, the report analyzes what 90,000 companies are doing when it comes to CX, comparing that data to findings from global surveys of customers, agents, CX managers, and business leaders.
Access the report to discover
- Top five customer experience trends for 2021
- Benchmark data for your support organization
- Actionable best practices
- Tips for customer retention
