Customer Experience Trends Report 2021 | Zendesk

Learn more about how the sweeping changes in 2020 have and will continue to impact the world of customer experience and what your team can do to keep up.

Add bookmark

CX Network
02/08/2021

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

New customer expectations. Spiking support requests. Working together, apart. With so much changing, it can be hard for CX teams to know what to do next.

That’s why Zendesk is releasing this report that looks at the top trends in customer experience and engagement and identifies actionable best practices for any company.

CXN Live: CX APAC Online 2021

The pandemic has dramatically shifted the Customer Experience landscape and the nature of customer queries has changed; their channel preferences have shifted to be increasingly mobile and increasingly they expect businesses to provide 24 / 7 service.  

With this in mind, CX Live: CX APAC Online 2021, now in its 4th year, will be focused helping CX professionals navigate these significant changes.

Sign up now and attend this webinar to uncover expert insights into self-service, data analytics, automation, employee experience, omnichannela and customer adoption.

Based on exclusive data, the report analyzes what 90,000 companies are doing when it comes to CX, comparing that data to findings from global surveys of customers, agents, CX managers, and business leaders.

Access the report to discover 

  1. Top five customer experience trends for 2021
  2. Benchmark data for your support organization
  3. Actionable best practices
  4. Tips for customer retention

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

Sponsored By:

RECOMMENDED