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For banks, customer lifecycle management can be complex, costly and consequential. A deep discovery will often lead you to a root cause of disconnected processes, patch-worked technology and many personas interested in differing areas of the process. This can slow down and negatively impact the customer experience.

A modern banking architecture that supports rich customer and employee experiences is key to supporting sustained growth. Digitised customer lifecycle management integrates customer acquisition, onboarding, origination and service to deliver a unified experience to customers and employees alike.

Spanning marketing, sales and service, the Salesforce Customer 360 platform and ecosystem of partners provide a common backbone and specialist capabilities, removing complexity and improving experience.

Watch this demo to learn how to:

• Deliver a single end-to-end customer experience
• Enable faster onboarding and origination
• Navigate regulatory compliance including KYC

CXN Live: Cloud Based Contact Centres APAC

Attend this event to harness the unlimited power of cloud computing to revolutionize your contact center flexibility, operations and results in these uncertain times. 

Learn More