State of CX: 2023 UK consumer study
Find out which industries and brands are delivering the best CX to the UK market in 2023
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Earlier this year, NPSx by Bain and Company and InMoment surveyed more than 32,000 consumers to identify the UK’s NPS leaders and laggards across 14 different industries.
The results of their study are published in State of CX: 2023 UK consumer study, a customer-driven perspective for CX professionals that outlines who is winning and why, as well as who is playing catch-up and what you can do to focus and grow your organization’s approach to outstanding experience management.
The report includes cross-industry tips and inspiration to encourage a broader perspective, foster innovation and help experience leaders look beyond their own industries to drive quantifiable CX success.
Download this whitepaper to discover:
- Which UK based brands and industries achieve a Net Promoter Score of +40.
- How you can evolve your experience program and leverage the key NPS drivers in your industry.
- Why product, innovation, value and ease of service are driving loyalty among customer bases.
Meet the report authors
Charlie West, XI Advisor at InMoment, will be talking about this report in detail during All Access: Customer Insights & Data Analytics, taking place September 12-13, 2023. Register and find out more here.
