Reflecting on foundations and embracing innovation for future ready cx
We are excited to announce the 2025 Customer Experience Exchange for Travel and Hospitality Exchange – an invitation-only event where CX leaders from top travel, tourism, leisure, and hospitality brands will meet in London, for 2 days of thought-provoking content, networking, and knowledge sharing.
With input costs rising, and an ongoing cost-of-living crisis impacting consumer spend, learn how advances in CX can ensure you maintain your position in this challenging market
Reposition the use of AI in CX from amazing potential to tangible benefit - learn how leaders in this field have utilised AI so far, and understand what this could mean for you
Engage with your peers on the critical role brand plays in your CX approach - learn how to "walk the talk", enhancing client engagement and retention in today's world of cynical customer
Hear from CX experts on where technology and automation can ensure you deliver better, quicker and more effective customer experience throughout your customer interactions - and be ready to make the business case internally for investment where needed
Learn how to work with your data teams to deliver personalised, omni channel customer journeys
The Customer Experience team look forward to welcoming you in September!
“An excellent networking event which provided me with key CX insights and the opportunity to reflect on our own brand's customer journey.”
"A great couple of days meeting CX peers from
the industry. It was so nice to bounce ideas
off experts, share experiences and learn about
some of the great things others are doing in
the CX space."
"The networking opportunities were great and the sponsors were also of great interest. The team's follow-ups and help with the agenda organisation and ensuring that everyone was aware and on-time with the appointments was outstanding."
“Very good Exchange, really worth it and would love to participate next year, thanks for the opportunity.”
“Well organised exchange with valuable insights and great networking opportunities. The level of attendees and relevance exceeded other events I’ve attended recently which made two days out of the office very worthwhile!”
“An excellent networking event which provided me with key CX insights and the opportunity to reflect on our own brand's customer journey.”
The browser you are using is not supported that will prevent you from accessing certain features of the website. We want you to have the best possible experience. For this you'll need to use a supported browser and upgrade to the latest version.