Empowering Customers, Employees & Businesses: Placing Humans at the Center of AI-driven CX

Name: CX Travel & Hospitality Exchange
Start: 2026-09-08
End: 2026-09-09

8 - 9 September 2026 | Hilton Syon Park, London

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8 - 9 September 2026 | Hilton Syon Park, London

Harnessing AI, Data, and Employee Empowerment to Deliver Seamless Customer Experiences, Deeper Personalisation, and Lifelong Loyalty

Celebrating 11 years, the CX Travel & Hospitality Exchange returns to London this September, bringing together the industry’s most forward-thinking leaders to redefine customer experience in an era shaped by AI and rapidly evolving expectations. As generative AI accelerates innovation and raises the bar for seamless, personalised journeys, brands must strike the perfect balance between technological advancement and the human touch that defines exceptional hospitality.

Over two days, CX, Customer Service, and Digital leaders will explore how to empower frontline teams, integrate AI into legacy systems, and deliver frictionless, omnichannel experiences that drive loyalty and efficiency. Through expert-led presentations, collaborative discussions, think tanks, and real-world case studies, the Exchange moves beyond theory to actionable insight, equipping attendees with the clarity, connections, and confidence to tackle today’s challenges and turn customer experience into a true competitive advantage.

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Meet our 2026 Speakers

Mirco Patroncini

Chief Technology Officer

lastminute.com

Tommaso Bertini

Chief Marketing Officer

Alpitour World

Marie Daly

Chief Operations Officer

Transport for Wales

Sinead Quinn

Director of Inflight

Ryanair

Matthias Brazel

Senior Director of Digital Ground Experience

Lufthansa

Gabriel Llaneras

Head of Digital Product

Air Europa

Christina Diviney

Vice President of Global Customer Care

Hertz

Ewelina Kolodziej Tyczka

Customer Service Director

Thomas Cook

Bénédicte Dautrif

Director of Loyalty & Retention

Europcar Mobility Group

Mia Sawaya

Head of Customer Contact Centre

B&B HOTELS Group

Leigh Luke

Head of Customer Service Operations

Tottenham Hotspur FC

Yujia Cao

Head of Research & Insights

Kiwi.com

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Wondering what's in store?

The CX Travel & Hospitality UK Exchange 2026 unites senior CX, CS, & Digital leaders from airlines, hotels, and travel agencies to overcome the most pressing challenges with AI integration, streamlining customer journeys, and implementing customer loyalty. This will allow attendees to walk away with key industry insights in order to elevate the CX strategy across their business.

Why should you attend?

✔️ Peer-to-peer networking in a closed-door environment

✔️ Industry-leading thought discussion by CX leaders dedicated to transformation

✔️ Actionable case studies giving you real-world insights to take back to the office

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Sponsorship and Exhibition Opportunities

Sponsorship is the most effective solution to share your company’s idea to senior professionals from across the Travel & Hospitality space, who are searching for actionable CX solutions.

CX Travel & Hospitality brings together senior decision-makers all looking to spend within the short-medium term and ready to take prequalified, prescheduled. 1:1 meetings.

Ready to put your solutions front of mind in front of a senior audience and secure actionable leads which can't be achieved at generic conferences?

Partnership Information

Testimonials

A Word From our Attendees

Very good Exchange, really worth it and would love to participate next year, thanks for the opportunity.

Melia Hotels International

A great couple of days meeting CX peers from the industry. It was so nice to bounce ideas off experts, share experiences and learn about some of the great things others are doing in the CX space.

Hotelplan

The networking opportunities were great and the sponsors were also of great interest. The team's follow-ups and help with the agenda organisation and ensuring that everyone was aware and on-time with the appointments was outstanding.

IHG Hotels & Resorts

Well organised exchange with valuable insights and great networking opportunities. The level of attendees and relevance exceeded other events I’ve attended recently which made two days out of the office very worthwhile!

Jumeirah Group

An excellent networking event which provided me with key CX insights and the opportunity to reflect on our own brand's customer journey.

Accor Group

Benefits of Attending

Benefits of Sponsoring

evaluagent: an Exchange Success Story

Explore this exclusive case study, detailing how evaluagent benefitted from the unique Exchange format to leverage actionable 1:1 business meetings and secure high-quality leads who are actively investing.

Access the Case Study

CX Travel & Hospitality: 2025 Post-Show Report

Did you miss out on the 2025 Exchange? See what you can expect this year, with audience info, trusted testimonials, and unmissable information on this industry-leading Exchange for CX leaders dedicated to transformation in the travel & hospitality space.

Get Your Copy

Global State of CX Report: 2025 Recap

How is CX progressing? Are you keeping up with key trends? Look back at the global state of CX for the past year, and see what you need to prepare for in 2026 and beyond.

View the Global Report