CX TRAVEL & HOSPITALITY EXCHANGE

Europe's Premier Meeting for CX Leaders in Travel & Hospitality

Name: CX Travel & Hospitality Exchange
Start: 2026-09-08
End: 2026-09-09

Empowering Customers, Employees & Businesses: Placing humans at the Center of AI-driven CX
8 - 9 September, 2026 | Hilton Syon Park, London

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Sponsorship Opportunities

8 - 9 September 2026 | Hilton Syon Park, London

Harnessing AI that empowers frontline employees to improve customer experience and streamline customer journeys online and offline in order to generate ROI.

The CX Travel & Hospitality UK Exchange 2026 is a closed-door, invitation-only forum, welcoming 55+ senior CX, Customer Service, & Digital leaders under one roof to discuss the latest CX trends and innovations.

Gathering senior executives from the UK and Europe, the forum unites the biggest airlines, hotels, airports, travel agencies, and cruise lines for two days of strategic discussion, practical case studies, and peer-to-peer benchmarking.

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Meet our 2025 Speakers

Jo Migom

Former Chief Digital & Customer Operations Officer (UK & EU) & General Manager

Thomas Cook

Vinay Parmar

Founder

Customer Whisperers

Nicolas Bresch

Managing Director, UK & Nordics

Club Med

John Bartlett

Head of Performance Reporting & Insights - EMEAA

IHG Hotels & Resorts

Bas Lemmens

EMEA President, HotelPlanner; Chief Executive Officer, Meetings com

Meetings.com

Mark Croucher

Director Of Planning And Customer Experience

P&O Cruises

Robert From

Chief Growth Officer

Rail Europe

René Frey

Chief Executive Officer

Rough Guides

Alexander Klose

Director Marketing DACH

Twilio

Pete Daykin

CEO & Co-Founder

Wordnerds

John Thompson

Chief Revenue Officer

IGT Solutions

Sam Haseltine

Senior Account Director

Treasure Data UK

Matthew Biboud-Lubeck

General Manager, EMEA

Amperity

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Wondering what's in store?

The CX Travel & Hospitality UK Exchange 2026 unites senior CX, CS, & Digital leaders from airlines, hotels, and travel agencies to overcome the most pressing challenges with AI integration, streamlining customer journeys, and implementing customer loyalty. This will allow attendees to walk away with key industry insights in order to elevate the CX strategy across their business.

Why should you attend?

✔️ Peer-to-peer networking in a closed-door environment

✔️ Industry-leading thought discussion by CX leaders dedicated to transformation

✔️ Actionable case studies giving you real-world insights to take back to the office

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Sponsorship and Exhibition Opportunities

Sponsorship is the most effective solution to share your company’s idea to senior professionals from across the Travel & Hospitality space, who are searching for actionable CX solutions.

CX Travel & Hospitality brings together senior decision-makers all looking to spend within the short-medium term and ready to take prequalified, prescheduled. 1:1 meetings.

Ready to put your solutions front of mind in front of a senior audience and secure actionable leads which can't be achieved at generic conferences?

Partnership Information

Testimonials

A Word From our Attendees

Very good Exchange, really worth it and would love to participate next year, thanks for the opportunity.

Melia Hotels International

A great couple of days meeting CX peers from the industry. It was so nice to bounce ideas off experts, share experiences and learn about some of the great things others are doing in the CX space.

Hotelplan

The networking opportunities were great and the sponsors were also of great interest. The team's follow-ups and help with the agenda organisation and ensuring that everyone was aware and on-time with the appointments was outstanding.

IHG Hotels & Resorts

Well organised exchange with valuable insights and great networking opportunities. The level of attendees and relevance exceeded other events I’ve attended recently which made two days out of the office very worthwhile!

Jumeirah Group

An excellent networking event which provided me with key CX insights and the opportunity to reflect on our own brand's customer journey.

Accor Group

evaluagent: an Exchange Success Story

Explore this exclusive case study, detailing how evaluagent benefitted from the unique Exchange format to leverage actionable 1:1 business meetings and secure high-quality leads who are actively investing.

Access the Case Study

CX Travel & Hospitality: 2025 Post-Show Report

Did you miss out on the 2025 Exchange? See what you can expect this year, with audience info, trusted testimonials, and unmissable information on this industry-leading Exchange for CX leaders dedicated to transformation in the travel & hospitality space.

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Global State of CX Report: 2025 Recap

How is CX progressing? Are you keeping up with key trends? Look back at the global state of CX for the past year, and see what you need to prepare for in 2026 and beyond.

View the Global Report