The Global State of CX 2023

How ChatGPT is changing the outlook for AI in CX and why customer loyalty is harder to win

Add bookmark

Melanie Mingas
05/25/2023

Against a backdrop of increasingly fickle customers and labor shortages, CX in 2023 requires agile management, cultural change and financial investment in new and emerging technologies.

These are some of the findings from The Global State of CX 2023, our flagship research report brought to you in association with Talkdesk.

Based on the results of our Global State survey, which saw 550 practitioners share their outlook on technology, budgets and team management, The Global State of CX 2023 features analysis and guidance from CX leaders in traditional, digital-first and digital-native organizations. It explains why customers carry higher expectations than ever before and how, despite this, the future for CX and customer service is bright.

Download The Global State of CX 2023 to discover:

How and why customer loyalty is harder to win.
What those with the biggest CX budgets are investing in.
How practitioners think artificial intelligence (AI) and automation are changing CX.