Learn how global brands are transforming customer service with Salesforce Service Cloud + Agentforce

Discover how leading organisations are re-imagining service delivery through Salesforce’s Service Cloud, powered by Agentforce - the agentic platform that unites apps, data, and AI to deliver intelligent, scalable, and autonomous customer support.

With customer expectations rising and global labour shortages putting pressure on service teams, traditional models are no longer enough. One recent report from Slack revealed that 41% of employee time is spent on low-value, repetitive tasks - a growing problem for teams already stretched thin.

Enter Service Cloud + AI Agents.

These powerful tools work alongside human agents to increase efficiency, streamline operations, and improve outcomes across the full customer journey. With some organisations already seeing up to an 80% increase in case resolution, the shift to agentic service is not just on the horizon - it's already happening.

What you'll learn in this webinar

Join Wayne Lees from Salesforce for an in-depth exploration of how global leaders are leveraging Salesforce Service Cloud + Agentforce to transform customer experience and empower their service teams.

You’ll gain practical insights into how organisations are:

• Streamlining operations at scale, with Heathrow Airport using AI to give frontline teams real-time insights and respond faster to passenger needs.
• Improving agent efficiency and freeing up time for value-added tasks, as Simplyhealth uses generative AI to answer FAQs.
• Enabling 24 hour customer service in a matter of weeks, as Secret Escapes uses automation and data unification to provide personalised, on-demand support.

Real results from these leaders include:

• Heathrow Airport expecting digital contact efficiency to improve by 40 percent.
• Simplyhealth seeing productivity gains of 90 percent, saving 90+ hours per week.
• Secret Escapes projecting that 30 percent of customer request will be resolved autonomously.

Don’t miss this opportunity to learn how Service Cloud + Agentforce are enabling organisations to deliver faster, smarter, and more human customer service - at scale.

Reserve your place today and discover what’s next in agentic service.

Who should attend

This session is ideal for:

• Customer service leaders and contact centre managers
• IT and CRM decision-makers, including CIOs, CTOs, and Salesforce platform owners
• Digital transformation strategists and innovation leads
• Operations and process improvement professionals

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