Strong customer relationships are the foundation of business success and there is a significant body of research to back the trend. According to figures published by Zendesk, 60 percent of customers say good service is to key to retention while 64 percent of companies have also seen the direct correlation between great service and business performance.
Yet CX leaders face many challenges in their work to deliver the best possible customer experience. This means there are times when some customer needs are not met and the opportunity to build loyalty and brand perception are missed.
This Zendesk report CX Accelerator, presents the trends and insights CX leaders require to navigate the current situation and strategize for success.
Download this report to discover:
• The difference between CX risers and CX champions and how your organization can progress to the next level.
• How to achieve service excellence and the tools that support this.
• The latest statistics on customer satisfaction and how companies measure up to expectations.
