CX Network Partners

CRM Academy Asia

CRM Academy Asia

CRMAA is the professional home for the CRM & CX professionals. Just as you’re there for your customers, CRMAA is here for you… advancing the profession and providing the programmes, tools and resources you need.

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Call Center IQ

Call Center IQ

Formed through the union of Call Center Week and Customer Management IQ, Call Center IQ is a community, resource hub and advisory for call centre and customer experience professionals. Leaders responsible for call centres, contact centres, operations, information technology, customer experience, customer care, customer service, customer support, social and mobile, are invited to register for a free Call Center IQ membership.

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CRMXchange

CRMXchange

Founded in 1995, CRMXchange has long been recognised as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. CRMXchange has developed unique insights into the kinds of business intelligence and professional development programmes required for successful contact center operations.

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Innovation Management

Innovation Management

InnovationManagement.se's mission is to provide relevant, inspiring and actionable knowledge to businesses and individuals looking to increase their innovation capabilities. InnovationManagement.se hosts hundreds of thousands of unique visitors on its site, providing access to over 3,000 original articles, hundreds of tutorials and webinars, and a calendar of events related to the practice of innovation.

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CSM

CSM

CSM is a leading online magazine and community for customer service managers and professionals. The CSM website is packed with customer service articles, skills and tips - all designed to help improve your customer service. At CSM you can join for free and receive a valuable customer service newsletter each month.

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Forrester

Forrester

Forrester is CX Network's Independent Knowledge Partner and one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 500,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organisations.

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IQPC

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The Digital Standard

The Digital Standard

The Digital Standard educates marketers on how to better embrace and use digital as a new skill set for their career. The website is run by Mark Middlebrook, SVP Interactive Marketing Manager at City National Bank. With more than 15 years specialising in Interactive Marketing, Mark has directed the inbound marketing strategy, social media and interactive marketing efforts to support the company's online revenue goals. And he shares his years of expertise and learning within the marketing industry on The Digital Standard.

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Call Center Week Winter Conference

Call Center Week Winter Conference

The Call Center Week Winter Conference is where the customer care community comes together for all things customer service. Be inspired by guest speakers, keynote sessions, new technologies and a variety of learning formats to imagine a new future. You’ll be jazzed, inspired, and refreshed to take on what’s next.

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Retail, Marketing and Customer Analytics

Retail, Marketing and Customer Analytics

As companies worldwide have been building up their data warehouses and analytical capabilities, many marketing and CRM managers would theoretically have at their disposal enough tools to get a better understanding of their customers. But do they know how to achieve this? What are the challenges? This LinkedIn group provides a platform for experts to discuss Retail, Marketing and Customer Analytics. It offers questions and answers to issues around concepts and methodologies, applications, algorithms, models, challenges, cultural aspects, etc.

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CX Journey

CX Journey

Annette Franz began her blog, CX Journey™, as a way to share her learnings and experiences from the last 20+ years in the customer experience profession. The blog name originates from the quote, "success is a journey, not a destination" and the understanding that customer experience is a journey, as well, and a never-ending one at that. At the same time, designing the best possible customer experience means not only focusing on a single touch point but also - especially - on the entire customer journey. In a nutshell, these concepts summarise the underlying theme or framework for all of Annette’s writing on CX Journey.

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GreenBook

GreenBook

GreenBook connects marketers and market researchers with people, information and ideas that generate results. Through research, events and training, blog and market research directory, GreenBook provides the learning and inspiration insights professionals need to succeed.

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Enterprise Management 360°

Enterprise Management 360°

Enterprise Management 360° (EM360°) is a dynamic and forward thinking company bringing the tech community together. The tech industry is fast moving and it’s difficult for time-starved professionals to keep up with the changes so crucial to their business. EM360° serves as a multimedia platform to produce and deliver engaging content to IT professionals across the globe.

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WARC

WARC

WARC offers advertising best practices, evidence and insights from the world's leading brands and helps clients in over 100 countries to grow their businesses by using proven approaches to maximise advertising effectiveness. WARC's clients include the world's largest advertising and media agencies, brands, research companies and universities. With 11,000+ effectiveness case studies, 2,000+ event reports, plus best practice guides, consumer insights and trend analysis in one place, WARC is designed to support business proposals and improve marketing effectiveness.

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Gigabit

Gigabit

Gigabit is a digital information and media platform for executives and leaders, providing expert insight into the ever expanding space occupied by technology in business. Packed with deep features and insight from key leaders in business, Gigabit content can be found online or via our exclusive digital magazine, distributed monthly to a select membership of industry leaders around the world. Gigabit is here to answer and, perhaps more importantly, ask the questions that enterprises need to answer in addressing the challenges and opportunities a dynamic and changing technological landscape represent.

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