AI agents that learn: How to build systems that continuously improve themselves
Empower your teams to build AI Agents that learn from every interaction, autonomously adapt, and continuously improve without manual retraining.
In a survey conducted by CX Network, 40 percent of CX leaders are planning to increase their spending on Agentic AI / AI Agents in 2026. However, 35 percent mentioned that demonstrating ROI is one of the main obstacles they’re currently facing.
Enterprises are racing to deploy AI Agents across customer service, marketing, and operations—but most systems plateau shortly after launch. As AI footprints grow, so does the operational burden required to maintain them.
The next wave of enterprise value will come from AI Agents that don’t stagnate—systems that learn from every interaction, adapt autonomously, and continuously improve while maintaining full governance and a human-in-the-loop.
Join us to learn:
- How to leverage real-time feedback loops to enhance routing accuracy, shorten resolution paths, and increase first-contact resolution
- What you need to design truly self-learning, outcome-driven AI Agents
- AI-powered workflows that automatically adjust without manual intervention or constant retuning
Speakers:
Michael Nevski
Director, Consumer Insights
Visa Inc
Michael Nevski is the Director of Global Insights for Visa's Business and Economic Insights team, where he drives the future of consumer research. Partnering with Visa's Chief Economist, Michael's leadership ensures that consumer insights are seamlessly integrated into Visa's economic forecasts and strategic initiatives. Michael manages a diverse portfolio of research vendors, spanning primary, secondary, syndicated, quantitative, and qualitative methodologies, to deliver actionable insights that guide business decisions.
Gemma Treadwell
Head of Customer Experience
A.P. Moller - Maersk
Gemma Treadwell is Head of Customer Experience at A.P. Moller Maersk, where she leads CX strategy within a highly complex, global logistics environment, focusing on delivering consistent, high-quality customer experiences at scale.
Tobi Braun
CCaaS Solutions Speciliast
Sprinklr
Tobias Braun works with organizations to bridge the gap between customer experience challenges and the practical use of technology across contact centers and service operations. He brings experience across enterprise software and AI, with a focus on how these tools are applied in real-world environments.
Georgina Wilczek
Event Host
CX Network
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