How to kickstart your AI implementation loop

Join us for a results focused session that shows how to move from AI ambition to practical execution. CX Network research found that the top trend found that customer expectations for instant service was a top five customer behavior trend in 2026. In this context, AI has become central to modern CX but many teams are left asking the same question: where do we begin? This webinar offers a clear, grounded answer.

We’ll walk through the AI deployment process, starting with AI-driven insights that evaluate your current CX performance and uncover meaningful opportunities for AI agent adoption. Rather than relying on assumptions, you’ll learn how to use real interaction data to pinpoint areas where automation and augmentation can deliver measurable value, quickly and responsibly.

Next, we’ll walk through real-world scenarios in industries such as retail and financial services. You’ll see how AI and human agents collaborate within a unified environment, sharing context across channels to reduce friction, improve resolution times, and elevate the overall customer experience.

We’ll wrap by delving into how businesses can measure impact and refine strategy. The result is a continuous cycle of improvement, rooted in visibility, aligned to business priorities, and designed to scale at your pace.

Attendees will learn:

• Identify high-impact opportunities for AI agent deployment.
• Apply real-world use cases from retail and banking, including a live agent demo.
• Measure results and build a continuous improvement plan using actionable performance insights.
  

Speakers

Sarika Prasad
Director, Product Marketing
Five9

Frank Geck
Director, Proposition Strategy
Five9

Christopher Gandees
Senior Enterprise Solutions Consultant
Five9

Sponsored by