Case studies of AI in CX
Artificial intelligence (AI) in customer experience (CX) is becoming more ubiquitous. As AI in CX revolutionizes the way businesses interact with customers, leaders are looking for solutions. They want to see evidence that AI in CX has strong return on investment (ROI). Case studies of AI in CX are a great way to show that the tools have value and can help people solve common problems.
Virgin Money implements conversational banking
August 05 by Francesca Di Meglio
Learn about how Virgin Money is implementing conversational banking by leveraging AI to improve CX
Michael Kors applies AI to improve KPIs
August 01 by Francesca Di Meglio
Find out about how Michael Kors applies AI to improve KPIs and metrics like average handle time (AHT)
Walmart’s AI “super agents” to improve customer experience
August 01 by Amelia Brand
Discover the impact Walmart's new AI "super agents" will have on employees and customers
Swiss Air applies artificial intelligence to inspire travelers
July 11 by Francesca Di Meglio
Find out how Swiss Air applies artificial intelligence (AI) to inspire travelers during booking
Spirit Airlines adopts AI-powered self-service
June 26 by Francesca Di Meglio
Discover how Spirit Airlines launched an AI-powered self-service program to address challenges
Verizon bets on AI agents to transform CX
June 24 by Francesca Di Meglio
Learn about how Verizon is applying AI agents to transform CX, customer experience
Walmart Mexico's customer insights revolution with AI
June 16 by Francesca Di Meglio
Learn about how Walmart Mexico's customer insights were transformed by leveraging AI
