Omnichannel Content Hub
Use these resources to take your multichannel model to the next level through creating a consistent experience from one touch point to another.
Do customers prefer simplicity over bots and automation?
October 16 by Adam Muspratt
Customers think businesses should focus on launching simpler and more flexible customer service options instead of investing in new tech such as personalisation and voice assistant
Market Report: Striving for omnichannel excellence
October 09 by CX Network
This research gathers insights from 140 professionals to find out the top hurdles to providing a seamless omnichannel customer experience.
6 Ways to create an exceptional customer experience using multiple digital channels
September 04 by CX Network
Download this exclusive article today and discover 6 top takeaways for customer experience excellence
How design thinking improves customer centricity
September 03 by CX Network
This ebook explores how design can be an integral part of the way you operate to gain competitive advantage.
The ROI case for omnichannel support
August 31 by CX Network
Our findings should be a wake-up call for companies: Become an omnichannel company or risk getting left behind.
Is your company keeping up with tech savvy customers?
August 06 by CX Network
Download this infographic for more about user expectations for an omni-channel customer experience in financial services.
