How to accelerate the development of your multi-experience portfolio
At CX APAC Live 2020 Richard Davies, senior lead solution architect at OutSystems and Richard Wilson, head of projects at thinkmoney, explored how to deliver solutions that delight customers, while streamlining time to market
Banking firm thinkmoney utilized a brand-new onboarding journey and award-winning mobile app to transform its digital customer services. In turn, the transformation led to a 30 per cent increase in account openings and a reduction to call centre staff intervention.
Drawing on their lessons learned, in this session, Davies and Wilson provided tips on how to deliver multi-experience applications within budget that delight customers, while reducing your time to market. They also discussed how to create with a low-code platform an end-to-end omnichannel experience.
Watch the session above to discover how to scale your digital portfolio capability to a fully digital enterprise.