How to build your ideal global sales or support team in less than 40 days
How to optimize CX with a technology-first approach to outsourcing spend
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In this session from All Access: CX EMEA 2023, CX Network editor-in-chief Melanie Mingas was joined by Neal Bartram, chief operations officer at Munich startup Yoummday; Sara Pettinari, BPO partner manager at online refurbished electronics marketplace Refurbed; and Dr. Carsten Ebel, head of customer and sales service at fintech startup Express Group.
The panel examined real-life examples of companies that have elevated their CX strategies, explained how a global talent pool of agents can improve CX, and revealed how businesses can optimize their outsourcing spend using a technology-first approach.
The session also explored the steps taken when utilizing A/B testing for outsourcing providers.
Topics:
Customer Experience
Contact Center
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