At the recent CX Excellence World conference in Paris, a panel of customer experience leaders discussed the topic of strategy and what the future holds for the industry.

Panelists include:

  • Andre Guyer, Head Global Transformation, General Insurance Risk Engineering, Zurich Insurance (moderator)
  • Cristiano Braggion, Operations Director, Standard Life
  • Simon Moore, Chartered Psychologist at British Psychological Society, Innovation Bubble
  • Donna Peeples, CEO, Motivated, Inc.

Upcoming Events

Enterprise CMO

February 11 - 13, 2018

Sheraton Los Angeles San Gabriel, San Gabriel, CA

Enterprise CMO

9th Annual Channel Management Summit

September 26 - 28, 2016

DoubleTree by Hilton Los Angeles Downtown, Los Angeles, CA

9th Annual Channel Management Summit

Customer Experience Exchange for Financial Services, EU

13 - 14 September, 2016

Marriott Heathrow, London, United Kingdom

Customer Experience Exchange for Financial Services, EU

Customer Value Management: Telecoms

4 - 5 October, 2016

Golden Tulip Berlin - Hotel Hamburg, Berlin, Germany

Customer Value Management: Telecoms

Customer Experience Exchange for Telecoms

25 - 26 April, 2018

Marriott Heathrow, London, United Kingdom

Customer Experience Exchange for Telecoms

Latest Webinars

New KPIs for a new era: How AI is reshaping CX

2025-10-22

02:00 PM - 03:00 PM EST

Discover how Agentic AI and GenAI are reshaping B2B Customer service metrics and which KPIs your tea...

Rewriting the Rules of CX with AI Agents and Customer Experience Automation

2025-10-22

11:00 AM - 12:00 PM SGT

This CX Talk will discuss unlocking Efficiency with automation and AI orchestration.

CX Talks: AI Human Synergy in Customer Service

2025-10-09

11:00 AM - 12:00 PM BST

Join Sprinklr for this real world case study and a demo of AI in play