CX TALK: Head Global Transformation at Zurich Insurance Company on Why Customer Centricity is a Mindset

Contributor:Zarina de Ruiter
Posted: 03/08/2016

In this interview at the Digital Transformation+ conference 2016 in London, Andre Guyer, Head Global Transformation at Zurich Insurance Company discusses:

  • Utilising big data to create actionable insights that genuinely help the customers to manage risk
  • How the digital disruption is impacting the customer experience strategy at Zurich Insurance Group
  • Why customer centricity is a mindset and how data can help optimise customer engagement
zarina
Contributor: Zarina de Ruiter