Podcasts
CX Network is devoted to providing customer experience professionals with the most insightful podcasts on customer experience. Whether at the office, at home or on the move, our podcasts provides inspirational insights and educational lessons from industry leaders as they open up about the industry. The latest CX Network podcasts can be accessed below, with an even broader selection of content available in the CX Network Podcast Series archive.
Unpacking the value of structured data
November 27 by CX NetworkLean and digital transformation lead for Zurich Insurance Company, Deepak Subbarao, talks with CX Network about structured data
How Do You Deliver CX Within the Nordics Region?
March 06 by Zarina de RuiterInterview with the Customer Service Director at FinTech company Euroloan Group about optimising call centre outsourcing, employee engagement, and customer complaint management.
How Do You Create a ‘Royal’ Customer Experience? We Asked the Ascot Team
February 25 by Zarina de RuiterThe Importance of Going Back to Basics to Build a Successful Customer Experience Strategy
November 22 by Zarina de RuiterUlster Bank's Ambition? Becoming the Number One Bank
November 08 by Zarina de RuiterInterview with Jeremy Strong, Head of Retail Banking Customer Service at Ulster Bank, about the regulatory landscape in Ireland, changing customer expectations and the impact of the pace of technology change.
Personalised and Data-Driven Experiences Are Future of CX
October 04 by Zarina de RuiterJames Frost, CMO of Worldpay UK discusses leveraging data to provide insights not only internally, but to customers.
The Role of Data and Analytics in RSA Insurance Group’s Customer Experience Strategy
September 27 by Zarina de RuiterHow Telegraph Media Group Adapts to the Changing Landscape
September 22 by Zarina de RuiterInterview with Kristof Fahy, Chief Marketing Officer at Telegraph Media Group, about the changes that accompany the digital transformation of a business.