Npower's Journey to Delivering an Excellent Customer Service

Interview with Jonathan Davies, Head of New Market Development at npower, about the differences and challenges of providing a service to B2B customers within the energy sector.Jonathan Davies is the Head of New Market Development at npower Business Solutions. His role entails looking at where he thinks the business will go in the future and creating new revenue streams by finding out what their customers want and how they can provide this. He has a background in customer experience and digital...
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