CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are enabled by insight and feedback in real-time, they can dramatically improve the rate and speed of positive outcomes.  With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including seven Speech Technology implementation awards in the past five years, CallMiner customers enjoy unparalleled success in leveraging CallMiner interaction analytics products to attain their business goals and objectives.

Clarity Insights helps companies turns insights into action. As the largest onshore consulting firm that focuses solely on data and analytics, we work with Fortune 2000 companies to not only create insights that are tied to business priorities, but also ensure those analytics are operationalised. The company works across the full "data stack" - strategy, data engineering and data science - and has a depth of experience in a number of industries, including the insurance, financial services, healthcare, retail/CPG and entertainment.

Confirmit enables organisations to develop and implement voice of the customer, employee engagement and market research programmes that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programmes that engage customers, empower employees, deliver a compelling respondent experience and provide high return on investment. Confirmit’s customer engagement model provides the power to listen to the voice of the customer, integrate it with financial, operational and free-form text data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage.

DataStax-powered solutions deliver a highly personalised, responsive and consistent experience whatever the channel, location or volume of customers and transactions. Customers will have an engaging experience which drives customer satisfaction and advocacy which translate to increased brand loyalty and revenue growth.

Intelecom is a leading provider of contact centre solutions. With over 17 years’ experience, Intelecom was one of the first to develop a cloud-based contact centre. Highly flexibly and scalable, Connect from Intelecom can be adapted to accommodate from one to several thousand concurrent agents using any device, in any location and integrates with multiple applications seamlessly.

Kofax is a leading provider of software to simplify and transform the First Mile™ of customer engagement. Success in the First Mile can dramatically improve the customer experience, greatly reduce operating costs and increase competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing and other markets. Kofax delivers these through its direct sales and service organisation, and a global network of more than 800 authorised partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific.

MaritzCX is the only customer experience company that combines one of the world’s most advanced CX software platforms with industry-leading research services and world-class CX expertise. We are your partner in identifying opportunities and driving measurable CX benefits with growth-focused outcomes like retention, up-sell, and cross-sell as well as cost and optimisation outcomes that improve products, marketing, and service strategies. We provide greater accountability and guidance to help you realise your goals at every stage of our partnership. We offer the scale and flexibility to allow your CX programmes to grow and change. We help you take smarter actions that drive real business value, efficiently and quickly.

We brought together the proven methodologies of the world’s most respected brands in sales performance, leadership and management, and customer experience. Miller Heiman®, AchieveGlobal®, Huthwaite®, Impact Learning Systems®, and Channel Enablers® have merged and are now under one roof, providing organizations worldwide with an expanded, holistic approach for developing and managing, and sustaining, long-term customer relationships. The approach and expanded, best-in-class capabilities of MHI Global support a holistic view of customer-management excellence throughout the customer lifecycle and across the enterprise from one source.

OpenText Media Management is an enabling business application that serves the entire enterprise by extending business processes with digital media workflows and DAM services for secure, controlled access to digital media assets – inside and outside the firewall. Granular control of digital assets allows companies to better manage brand value, content marketing and customer experience with workflows to approve, dynamically transform and publish to any channel and device fueling digital experiences and customer interactions. With Media Management, customers reuse and repurpose rich media content, maximising the lifetime value and ROI of digital assets.

PerfTech enables broadband providers to forge a responsive and transparent relationship with their subscribers through proactive, in-browser communications. The company’s patented Bulletin System allows providers to deliver time-critical, personalised messages directly to targeted subscribers’ browsers, whether wired, wireless, or mobile. Bulletin System is the leading solution for in-browser communications in the Americas, currently serving providers’ messages to approximately 40 million subscribers daily, and has installations worldwide. Founded in 2001 and privately held, PerfTech is headquartered in San Antonio, Texas.     

Pointillist’s customer journey analytics platform enables rapid discovery of customer insights, so companies can dramatically improve customer experience and marketing results. It reveals the actual paths customers take, as they engage with a company across touchpoints and over time.

In minutes, Pointillist connects the dots between customer interactions and quantitative metrics such as revenue, churn and conversion. Unlike customer data platforms that merely unify data across an existing marketing technology stack, Pointillist enables engagement with customers at optimal points along their journey using the most effective channels.

Solvvy delivers an effortless and intelligent self-service experience for customers powered by advanced machine learning and artificial intelligence. Companies immediately reduce ticket volume by 15-20 per cent and lower operating costs, while simultaneously improving customer satisfaction.

Solvvy can be deployed in a matter of hours with no engineering effort required. It seamlessly integrates with your existing knowledge-base, ticketing systems, chat systems and community forums. Solvvy's AI platform learns from every customer interaction and improves the self-service experience effortlessly over time.

Top brands such as Squarespace, Under Armour, Minted, Vimeo, MailChimp and Peloton use Solvvy to provide omni-channel self-service to their customers and provide immediate resolutions of customer issues.

Wizu is the latest innovation from Fusion Software. Fusion Software has spent over 16 years developing tools to gather feedback from respondents to drive behaviour change. In 2015, Fusion Software sold the IP of its Mojo Surveys/ Voice of the Customer product to Microsoft, which is now fully integrated in Microsoft Dynamics CRM as the Voice of the Customer solution.

Wizu is a survey chatbot that collects feedback from customers using a conversational interface. It replaces an impersonal traditional online survey with a unique, personalised conversation that allows the chatbot to show empathy, add context and create actions from feedback. The technology allows customers to provide feedback throughout the customer journey, allowing companies to gain a better understanding of the overall customer experience and pin point areas of improvement.