CX Network Sponsors
CX Network works with a range of customer experience vendors and solution providers, dealing with everything from CX data analytics to the latest customer experience technologies and engagement models.
Kofax
Kofax is a leading provider of software to simplify and transform the First Mile™ of customer engagement. Success in the First Mile can dramatically improve the customer experience, greatly reduce operating costs and increase competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing and other markets. Kofax delivers these through its direct sales and service organisation, and a global network of more than 800 authorised partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific.
Worksmart
Established in 1995, Worksmart provides many of the UK's most recognised financial brands with market leading software to support Training and Competence, Learning Management, Quality Assurance and Customer feedback. Our customers include three of the ‘big four’ clearing banks, global top 20 insurers, networks and IFAs.
Clarabridge
Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Powered by the industry’s most sophisticated customer analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. Industry leaders including PetSmart, United Airlines, L’Oréal USA, Virgin Active, Rackspace and ADP use Clarabridge insights to inform key business decisions. The result: happy, loyal customers.
Jive
Jive is the leading provider of modern communication and collaboration solutions for business. Our products apply powerful technology that helps employees, partners and customers work better together. Inside companies, Jive-n enterprise networks and social intranets dramatically improve employee productivity, alignment and innovation. Externally, Jive-x customer and partner communities drive higher sales, better service and greater satisfaction. Millions of users and many of the world’s most successful companies rely on Jive day in and day out to get work done, delight their customers and stay ahead of their competitors.
LogMeIn
Users worldwide rely on LogMeIn solutions for remote control, file sharing, systems management, data backup, business collaboration and on-demand customer support of PCs, servers, Macintosh computers, smartphones and other connected devices. Our award-winning solutions are easy to try, buy and deploy from any web browser with an Internet connection. Over 125 million devices worldwide have connected to a LogMeIn service.Founded in 2003, LogMeIn’s world headquarters are located in Boston, Massachusetts, with European headquarters in Dublin, Ireland, Asia Pacific headquarters in Sydney, Australia, and development centers in Budapest and Szeged, Hungary.Our passion: Delighting customers and users of our technologyOur mission: Maximize mobility, connectivity and business productivityOur vision: Worldwide connectivity for mobile work and life stylesWhether you require personal or business remote access, remote support or remote administration, we have a product designed specifically to meet your needs.
MHI Global
We brought together the proven methodologies of the world’s most respected brands in sales performance, leadership and management, and customer experience. Miller Heiman®, AchieveGlobal®, Huthwaite®, Impact Learning Systems®, and Channel Enablers® have merged and are now under one roof, providing organizations worldwide with an expanded, holistic approach for developing and managing, and sustaining, long-term customer relationships. The approach and expanded, best-in-class capabilities of MHI Global support a holistic view of customer-management excellence throughout the customer lifecycle and across the enterprise from one source.
InMoment
InMoment works with clients in retail, food, and lodging to provide customer experience management and feedback surveys.
Intelecom
Intelecom is a leading provider of contact centre solutions. With over 17 years’ experience, Intelecom was one of the first to develop a cloud-based contact centre. Highly flexibly and scalable, Connect from Intelecom can be adapted to accommodate from one to several thousand concurrent agents using any device, in any location and integrates with multiple applications seamlessly.
Clarity Insights
Clarity Insights helps companies turns insights into action. As the largest onshore consulting firm that focuses solely on data and analytics, we work with Fortune 2000 companies to not only create insights that are tied to business priorities, but also ensure those analytics are operationalised. The company works across the full "data stack" - strategy, data engineering and data science - and has a depth of experience in a number of industries, including the insurance, financial services, healthcare, retail/CPG and entertainment.
Applause
Applause empowers companies to deliver great digital experiences – from web and mobile to wearables, IoT and beyond. By combining in-the-wild testing services, test automation and quality tools, Applause helps the world’s most recognised brands achieve the digital quality they need across every device, operating system, carrier, location and other criteria that their customers value. Thousands of companies – including Google, Fox, Amazon, Concur and Runkeeper – rely on Applause to ensure great digital experiences for their users.
MaritzCX
MaritzCX is the only customer experience company that combines one of the world’s most advanced CX software platforms with industry-leading research services and world-class CX expertise. We are your partner in identifying opportunities and driving measurable CX benefits with growth-focused outcomes like retention, up-sell, and cross-sell as well as cost and optimisation outcomes that improve products, marketing, and service strategies. We provide greater accountability and guidance to help you realise your goals at every stage of our partnership. We offer the scale and flexibility to allow your CX programmes to grow and change. We help you take smarter actions that drive real business value, efficiently and quickly.
Confirmit
Confirmit enables organisations to develop and implement voice of the customer, employee engagement and market research programmes that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programmes that engage customers, empower employees, deliver a compelling respondent experience and provide high return on investment. Confirmit’s customer engagement model provides the power to listen to the voice of the customer, integrate it with financial, operational and free-form text data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage.
Datastax
DataStax-powered solutions deliver a highly personalised, responsive and consistent experience whatever the channel, location or volume of customers and transactions. Customers will have an engaging experience which drives customer satisfaction and advocacy which translate to increased brand loyalty and revenue growth.
Teleperformance
We are the worldwide leader in outsourced omni-channel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialised services to ensure consistently positive customer interactions.
OpenText
OpenText Media Management is an enabling business application that serves the entire enterprise by extending business processes with digital media workflows and DAM services for secure, controlled access to digital media assets – inside and outside the firewall. Granular control of digital assets allows companies to better manage brand value, content marketing and customer experience with workflows to approve, dynamically transform and publish to any channel and device fueling digital experiences and customer interactions. With Media Management, customers reuse and repurpose rich media content, maximising the lifetime value and ROI of digital assets.
Allied Global
Considered one of the top contact centers and BPO companies in the Americas, Allied Global has been the preferred partner of Fortune 500 and start-ups. We offer a vast array of services such as B2B and B2C inbound/outbound sales, customer care, tech support, quality assurance, IT and back office solutions. We are a people-first company, offering Innovative solutions with a passion for delivering an outstanding customer experience. With presence in five countries (U.S., Mexico, Guatemala, Honduras and Belize), Allied Global has grown and expanded internationally with sustainability, agility and a strategic vision.
Clicktale
Clicktale taps into the wisdom and behaviour of millions of visitors to help businesses deliver amazing digital experiences to their customers. Our unique behavioural data, clear visualisations, and world-class customer experience expertise give enterprises concrete answers to their critical questions so they can maximise success on every digital channel. The pioneer and leader in experience analytics, Clicktale solves critical digital questions for businesses. The Clicktale Experience Cloud, combining cognitive computing, data science, applied psychological research and best-in-class visualisations, bolsters users’ ability to rapidly understand, quantify, prioritise and innovate superior experiences.
Concentrix
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation. We are Different by Design. Visit www.concentrix.com to learn more.
CX Network Insight from Concentrix
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation. We are Different by Design. Visit www.concentrix.com to learn more.
Solvvy
Solvvy delivers an effortless and intelligent self-service experience for customers powered by advanced machine learning and artificial intelligence. Companies immediately reduce ticket volume by 15-20 per cent and lower operating costs, while simultaneously improving customer satisfaction. Solvvy can be deployed in a matter of hours with no engineering effort required. It seamlessly integrates with your existing knowledge-base, ticketing systems, chat systems and community forums. Solvvy's AI platform learns from every customer interaction and improves the self-service experience effortlessly over time. Top brands such as Squarespace, Under Armour, Minted, Vimeo, MailChimp and Peloton use Solvvy to provide omni-channel self-service to their customers and provide immediate resolutions of customer issues.
Pointilist
Pointillist’s customer journey analytics platform enables rapid discovery of customer insights, so companies can dramatically improve customer experience and marketing results. It reveals the actual paths customers take, as they engage with a company across touchpoints and over time. In minutes, Pointillist connects the dots between customer interactions and quantitative metrics such as revenue, churn and conversion. Unlike customer data platforms that merely unify data across an existing marketing technology stack, Pointillist enables engagement with customers at optimal points along their journey using the most effective channels.
Zendesk
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Zendesk was built upon a simple idea: Make customer service software that’s easy to use and accessible to everyone. The company has expanded on that idea, and now offers a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.
Callminer
CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are enabled by insight and feedback in real-time, they can dramatically improve the rate and speed of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including seven Speech Technology implementation awards in the past five years, CallMiner customers enjoy unparalleled success in leveraging CallMiner interaction analytics products to attain their business goals and objectives.
Wizu
Wizu is the latest innovation from Fusion Software. Fusion Software has spent over 16 years developing tools to gather feedback from respondents to drive behaviour change. In 2015, Fusion Software sold the IP of its Mojo Surveys/ Voice of the Customer product to Microsoft, which is now fully integrated in Microsoft Dynamics CRM as the Voice of the Customer solution. Wizu is a survey chatbot that collects feedback from customers using a conversational interface. It replaces an impersonal traditional online survey with a unique, personalised conversation that allows the chatbot to show empathy, add context and create actions from feedback. The technology allows customers to provide feedback throughout the customer journey, allowing companies to gain a better understanding of the overall customer experience and pin point areas of improvement.
