CX Network Sponsors
CX Network works with a range of customer experience vendors and solution providers, dealing with everything from CX data analytics to the latest customer experience technologies and engagement models.
Clicktale
Clicktale taps into the wisdom and behaviour of millions of visitors to help businesses deliver amazing digital experiences to their customers. Our unique behavioural data, clear visualisations, and world-class customer experience expertise give enterprises concrete answers to their critical questions so they can maximise success on every digital channel. The pioneer and leader in experience analytics, Clicktale solves critical digital questions for businesses. The Clicktale Experience Cloud, combining cognitive computing, data science, applied psychological research and best-in-class visualisations, bolsters users’ ability to rapidly understand, quantify, prioritise and innovate superior experiences.
Concentrix
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation. We are Different by Design. Visit www.concentrix.com to learn more.
Confirmit
Confirmit enables organisations to develop and implement voice of the customer, employee engagement and market research programmes that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programmes that engage customers, empower employees, deliver a compelling respondent experience and provide high return on investment. Confirmit’s customer engagement model provides the power to listen to the voice of the customer, integrate it with financial, operational and free-form text data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage.
Epsilon
Epsilon is part of the Publicis group with offices around the world including Australia, China, Hong Kong, India, Japan and Singapore.
For more than 40 years, we’ve been helping brands improve their marketing, build better customer relationships and find new customers. They know we’ll help them reach the right consumers at the right times and places—online and offline—and create emotional connections.
What they’ve come to expect from us: • Unrivalled customer data and insights• World-class technology integration and implementation• Data-driven, highly personalised creative• Campaigns with unprecedented scale, accuracy and reach• Programme strategy, design and execution• Continuous measurement and optimisationThat’s how we help Fortune 500 companies keep growing, day in and day out.
Erwin
Data is everywhere. And every day, industries and governments are challenged to ride this data tidal wave. They have to manage both the massive risks and opportunities that come with high-volume, high-velocity and high-variety information assets that power their processes, technologies and ultimately their people.
Like any corporate asset, data must be inventoried, cataloged, protected and made accessible in context for:
Operational efficiency
Revenue growth
Compliance, privacy and security
Increased customer satisfaction
Improved decision-making
Freshworks
Freshworks is a leading, cloud-based customer engagement company that offers a suite of products, transforming the way world-class organizations collaborate.
Our products are used by over 150,000 organizations across the world, including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.
Helpshift
Helpshift is a digital-first customer service platform that enables B2C brands to engage with their customers where they are today—on their phone, in messaging apps, and on the web. Helpshift’s innovative asynchronous messaging model across these channels eliminates hold times, keeps conversations in context, and allows agents and automations to work seamlessly together to resolve issues quickly.
Jive
Jive is the leading provider of modern communication and collaboration solutions for business. Our products apply powerful technology that helps employees, partners and customers work better together. Inside companies, Jive-n enterprise networks and social intranets dramatically improve employee productivity, alignment and innovation. Externally, Jive-x customer and partner communities drive higher sales, better service and greater satisfaction. Millions of users and many of the world’s most successful companies rely on Jive day in and day out to get work done, delight their customers and stay ahead of their competitors.
KPMG Nunwood
We are single-mindedly focused on defining customer experience excellence, applying it to clients’ problems and transforming their businesses to deliver better results. As part of KPMG’s Customer & Digital team, we’ve got the scale and transformational know-how to create real change.
Our services, technology and thought leadership are all dedicated to these goals: we ground everything in customer insights, then use experience design and cloud technology to make our clients more competitive. As a result, we aim to create brilliant experiences, millions of happier customers and significant business value.
MaritzCX
MaritzCX is the only customer experience company that combines one of the world’s most advanced CX software platforms with industry-leading research services and world-class CX expertise. We are your partner in identifying opportunities and driving measurable CX benefits with growth-focused outcomes like retention, up-sell, and cross-sell as well as cost and optimisation outcomes that improve products, marketing, and service strategies. We provide greater accountability and guidance to help you realise your goals at every stage of our partnership. We offer the scale and flexibility to allow your CX programmes to grow and change. We help you take smarter actions that drive real business value, efficiently and quickly.
MaritzCX
MaritzCX is the only customer experience company that combines one of the world’s most advanced CX software platforms with industry-leading research services and world-class CX expertise. We are your partner in identifying opportunities and driving measurable CX benefits with growth-focused outcomes like retention, up-sell, and cross-sell as well as cost and optimisation outcomes that improve products, marketing, and service strategies. We provide greater accountability and guidance to help you realise your goals at every stage of our partnership. We offer the scale and flexibility to allow your CX programmes to grow and change. We help you take smarter actions that drive real business value, efficiently and quickly.
Medallia
Our mission is to create a world where companies are loved by customers and employees. Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through our platform we capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organisation. This empowers organisations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.
Microsoft
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more.
Microsoft Dynamics 365, the next generation of business applications helps you unleash your organization’s potential by breaking down data silos to connect customers, products, people, and operations.
Oracle
Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience.
Qualtrics
Qualtrics is a rapidly growing software-as-a-service company and the leader in experience management. More than 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. Our solutions make it easy to measure, prioritize, and optimize the experiences organizations provide across the four foundations of business: customer, product, employee and brand experiences. To learn more, and for a free account, please visit https://www.qualtrics.com/au
Syniverse Technologies
Short description As the world’s most connected company, Syniverse helps mobile operators and businesses manage and secure their mobile and network communications, driving better engagements and business outcomes. For more than 30 years, Syniverse has been the trusted spine of mobile communications by delivering the industry-leading innovations in software and services that now connect more than 7 billion devices globally and process over $35 billion in mobile transactions each year. Syniverse is headquartered in Tampa, Florida, with global offices in Asia Pacific, Africa, Europe, Latin America and the Middle East.
Unify Communications
Unify Communications is an award-winning cloud contact centre solution provider, specialising in the delivery of omnichannel self-service solutions. Working with international vendors such as Zendesk and NICE inContact, the team can reduce cost-to-serve and average handle times, improve CSAT scores and deliver actionable strategic advice to organizations looking to improve their customer journeys and transform the ways they communicate with their customers.
