Retail

96 results
of 9
Contributor: CX Network
Posted: Tue, 03/20/2018
digital
Rooms To Go is a major US independent furniture retailer. The company employs nearly 7000 members of staff across 11 US states and turning over $1.5 Billion in sales, annually. Since its inception in 1991, Rooms To Go has offered customers the opportunity to purchase an entire room for their home; everything from furniture, accessories right down... Full Content »
Contributor: Katie Sadler
Posted: Mon, 01/29/2018
retail small
Just Walk Out – the checkout-free grocery store that’s paving the way for a tech savvy customer experience – has opened. Amazon Go has opened its doors in the US city of Seattle to customers who seek a quick, cashless, checkout-free shopping experience. The Just Walk Out artificial intelligence based retail model allows shoppers to browse,... Full Content »
Contributor: Seth Adler
Posted: Wed, 01/24/2018
Ganesh
In this week’s podcast, the Senior Director of Global E-Commerce for Mondelez talks about the challenge of the brands going digital and partnerships with online platforms to help with this. EPISODE OVERVIEW: Ganesh Kashyap is the Senior Director of Global E-Commerce for one of the world’s largest snack companies, Mondelez. He joins host Seth Adler... Full Content »
Contributor: Seth Adler
Posted: Tue, 01/09/2018
Bill Ashton
In this week’s CX Network podcast interview, the SVP of The Honest Company explains he is the ‘how person’ to founder Jessica Alba being the ‘why person’. EPISODE OVERVIEW: Bill Ashton is the SVP Operations at The Honest Company. He joins host Seth Adler in CX Network’s Podcast Theatre today for an in-depth conversation in which he shares that... Full Content »
Contributor: Zarina de Ruiter
Posted: Mon, 12/18/2017
CX predictions
It’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahead. Okay, it’s not quite as fantastical as that, we base our predictions on industry research and in-depth conversations with senior practitioners... Full Content »
Contributor: Seth Adler
Posted: Thu, 10/26/2017
‘Retailers today are getting churned by Amazon’
In this week’s podcast interview, Theo Rose speaks about the need to rebuilt internal processes to ensure behaviour is aligned to optimising the customer experience EPISODE OVERVIEW: Seasoned retail expert Theo Rose joins host Seth Adler in CX Network’s Podcast Theatre this week. In the in-depth interview he shares his thought that the rhetoric... Full Content »
Contributor: Katie Sadler
Posted: Wed, 09/27/2017
Retail
New research finds that streamlined online purchasing and a bigger focus on mobile could boost UK retail sales by £10.5bn A study carried out by Barclays Corporate Banking (LON:BARC) has found that retailers could generate an additional £10.5bn in sales over five years by investing in systems that will streamline online purchasing. The report,... Full Content »
Contributor: Seth Adler
Posted: Thu, 09/07/2017
Podcast interview with Antonio Zacchao from Sunglass Hut North America
This in-depth podcast interview with the VP Store Operations delves into his journey from the military to investment banking to, ultimately, retail. EPISODE OVERVIEW: Antonio Zacchao is the VP Store Operations for Sunglass Hut North America. At the Customer Experience Exchange for Retail, he joined host Seth Adler from the CX Network podcast... Full Content »
Contributor: Seth Adler
Posted: Thu, 08/31/2017
Podcast interview with Gene Lunger from Ashley Home Stores
This in-depth podcast interview the Executive Vice President Retail Operations on how you need to look outside of your own industry to learn. EPISODE OVERVIEW: Gene Lunger is the the Executive Vice President Retail Operations at Ashley Home Stores. At the Customer Experience Exchange for Retail, he joined host Seth Adler from the CX Network... Full Content »
Contributor: Zarina de Ruiter
Posted: Tue, 08/22/2017
The global state of customer experience 2017
The biggest CX trends, challenges and investment priorities for the next 12-18 months With The Global State of Customer Experience 2016 being the most popular of CX Network’s reports last year, we conducted our in-depth research for the second year running through a comprehensive annual survey. We gauged the views of global customer experience... Full Content »
Contributor: Zarina de Ruiter
Posted: Wed, 08/09/2017
Consumer appetite for chatbot experiences on the rise
New survey reveals that 83 per cent of consumers would be more loyal to a brand offering a chatbot to check order status and product research Artificial intelligence (AI) and chatbots are a hot topic within customer experience, but how valuable do consumers really find interactions with these new technologies? SEE ALSO: What role will AI play int... Full Content »
96 results
of 9