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Retail

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Contributor: Seth Adler
Posted: 10/26/2017
‘Retailers today are getting churned by Amazon’
In this week’s podcast interview, Theo Rose speaks about the need to rebuilt internal processes to ensure behaviour is aligned to optimising the customer experience EPISODE OVERVIEW: Seasoned retail expert Theo Rose joins host Seth Adler in CX Network’s Podcast Theatre this week. In the in-depth interview he shares his thought that the rhetoric a Full Content »
Contributor: Katie Sadler
Posted: 09/27/2017
Retail
New research finds that streamlined online purchasing and a bigger focus on mobile could boost UK retail sales by £10.5bn A study carried out by Barclays Corporate Banking (LON:BARC) has found that retailers could generate an additional £10.5bn in sales over five years by investing in systems that will streamline online purchasing. The report, Fr Full Content »
Contributor: Seth Adler
Posted: 09/07/2017
Podcast interview with Antonio Zacchao from Sunglass Hut North America
This in-depth podcast interview with the VP Store Operations delves into his journey from the military to investment banking to, ultimately, retail. EPISODE OVERVIEW: Antonio Zacchao is the VP Store Operations for Sunglass Hut North America. At the Customer Experience Exchange for Retail, he joined host Seth Adler from the CX Network podcast thea Full Content »
Contributor: Seth Adler
Posted: 08/31/2017
Podcast interview with Gene Lunger from Ashley Home Stores
This in-depth podcast interview the Executive Vice President Retail Operations on how you need to look outside of your own industry to learn. EPISODE OVERVIEW: Gene Lunger is the the Executive Vice President Retail Operations at Ashley Home Stores. At the Customer Experience Exchange for Retail, he joined host Seth Adler from the CX Network podca Full Content »
Contributor: Zarina de Ruiter
Posted: 08/22/2017
The global state of customer experience 2017
The biggest CX trends, challenges and investment priorities for the next 12-18 months With The Global State of Customer Experience 2016 being the most popular of CX Network’s reports last year, we conducted our in-depth research for the second year running through a comprehensive annual survey. We gauged the views of global customer experience lea Full Content »
Contributor: Zarina de Ruiter
Posted: 08/09/2017
Consumer appetite for chatbot experiences on the rise
New survey reveals that 83 per cent of consumers would be more loyal to a brand offering a chatbot to check order status and product research Artificial intelligence (AI) and chatbots are a hot topic within customer experience, but how valuable do consumers really find interactions with these new technologies? SEE ALSO: What role will AI play int Full Content »
Contributor: Seth Adler
Posted: 08/08/2017
Podcast interview with Jennifer MacMenamin on utilising guest-centric terminology
How do you care for the fracture points in the digital experience you’re providing? Discover the solution in this week’s podcast interview. EPISODE OVERVIEW: Recorded at the Customer Experience Exchange for Retail, this week Jennifer MacMenamin, Director of Digital Solutions Guest Experience at a large American discount store retailer, joins CX N Full Content »
Contributor: Seth Adler
Posted: 08/01/2017
Podcast interview with Kathryn Moore on interconnected retail
What are the differences between omni-channel and interconnected retail? Listen to our latest podcast interview to find out EPISODE OVERVIEW: Kathryn Moore works in strategy and insight for a US-based big box home improvement retailer. She joins host Seth Adler from the CX Network podcast theatre to discuss the difference between omni-channel and Full Content »
Contributor: Seth Adler
Posted: 07/25/2017
jerry roberts
Podcast interview with the Senior Director, Retail Stores of Microsoft about his journey through retail from Radio Shack to Apple and Borders to MicrosoftEPISODE OVERVIEW:Jerry Roberts joins us and discusses his history in retail, which is really the recent history of the retail industry. He spent time at Radio Shack and Walden Books and Borders go Full Content »
Posted: 07/20/2017
How TM Lewin’s is improving their CX through multi-channel
Keith Nesbitt is the Chief Operating Officer of tailoring chain TM Lewin. In a presentation at the Customer Experience Exchange for Retail he spoke about the opportunities of implementing multi-channel customer initiatives to maximise the In-store experience and how they’re planning to improve their customer experience by keeping multi-channel fro Full Content »
Contributor: Seth Adler
Posted: 07/18/2017
Podcast Paul Stone
Podcast interview with the Chief Retail Officer of Cabela's about the knowledge-based personal in-store experience – and how it's tough to replicate Full Content »
91 results
of 9