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Contributor: Seth Adler
Posted: 09/07/2017
Podcast interview with Antonio Zacchao from Sunglass Hut North America
This in-depth podcast interview with the VP Store Operations delves into his journey from the military to investment banking to, ultimately, retail. EPISODE OVERVIEW: Antonio Zacchao is the VP Store Operations for Sunglass Hut North America. At the Customer Experience Exchange for Retail, he joined host Seth Adler from the CX Network podcast thea Full Content »
Contributor: Seth Adler
Posted: 08/31/2017
Podcast interview with Gene Lunger from Ashley Home Stores
This in-depth podcast interview the Executive Vice President Retail Operations on how you need to look outside of your own industry to learn. EPISODE OVERVIEW: Gene Lunger is the the Executive Vice President Retail Operations at Ashley Home Stores. At the Customer Experience Exchange for Retail, he joined host Seth Adler from the CX Network podca Full Content »
Contributor: Zarina de Ruiter
Posted: 08/22/2017
The global state of customer experience 2017
The biggest CX trends, challenges and investment priorities for the next 12-18 months With The Global State of Customer Experience 2016 being the most popular of CX Network’s reports last year, we conducted our in-depth research for the second year running through a comprehensive annual survey. We gauged the views of global customer experience lea Full Content »
Contributor: Zarina de Ruiter
Posted: 08/09/2017
Consumer appetite for chatbot experiences on the rise
New survey reveals that 83 per cent of consumers would be more loyal to a brand offering a chatbot to check order status and product research Artificial intelligence (AI) and chatbots are a hot topic within customer experience, but how valuable do consumers really find interactions with these new technologies? SEE ALSO: What role will AI play int Full Content »
Contributor: Seth Adler
Posted: 08/08/2017
Podcast interview with Jennifer MacMenamin on utilising guest-centric terminology
How do you care for the fracture points in the digital experience you’re providing? Discover the solution in this week’s podcast interview. EPISODE OVERVIEW: Recorded at the Customer Experience Exchange for Retail, this week Jennifer MacMenamin, Director of Digital Solutions Guest Experience at a large American discount store retailer, joins CX N Full Content »
Contributor: Seth Adler
Posted: 08/01/2017
Podcast interview with Kathryn Moore on interconnected retail
What are the differences between omni-channel and interconnected retail? Listen to our latest podcast interview to find out EPISODE OVERVIEW: Kathryn Moore works in strategy and insight for a US-based big box home improvement retailer. She joins host Seth Adler from the CX Network podcast theatre to discuss the difference between omni-channel and Full Content »
Contributor: Seth Adler
Posted: 07/25/2017
jerry roberts
Podcast interview with the Senior Director, Retail Stores of Microsoft about his journey through retail from Radio Shack to Apple and Borders to MicrosoftEPISODE OVERVIEW:Jerry Roberts joins us and discusses his history in retail, which is really the recent history of the retail industry. He spent time at Radio Shack and Walden Books and Borders go Full Content »
Posted: 07/20/2017
How TM Lewin’s is improving their CX through multi-channel
Keith Nesbitt is the Chief Operating Officer of tailoring chain TM Lewin. In a presentation at the Customer Experience Exchange for Retail he spoke about the opportunities of implementing multi-channel customer initiatives to maximise the In-store experience and how they’re planning to improve their customer experience by keeping multi-channel fro Full Content »
Contributor: Seth Adler
Posted: 07/18/2017
Podcast Paul Stone
Podcast interview with the Chief Retail Officer of Cabela's about the knowledge-based personal in-store experience – and how it's tough to replicate Full Content »
Posted: 06/27/2017
How customers rate the mobile retail app leaders
According to Internet Retailer 2016 Mobile 500, app sales are soaring. Mobile sales from apps increased from $35.48 billion in 2014 to $59.86 billion in 2015—a staggering 68.7 per cent growth. Retailers have taken notice. Today, 303 of the top 500 retailers around the world have an app. Internet retailer highlighted 50 retailers that receive appro Full Content »
Contributor: Zarina de Ruiter
Posted: 06/26/2017
Three customer experience takeaways from eTail Europe
Customer experience leaders from Tesco, Forrester and Adobe discuss the biggest trends and challenges impacting CX today Hundreds of retail professionals came together in London last week to discuss the latest industry developments, challenges and disruptors at eTail Europe. There were insightful presentations from leading brands such as John Lewi Full Content »
89 results
of 9