83 results
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Posted: 07/20/2017
How TM Lewin’s is improving their CX through multi-channel
Keith Nesbitt is the Chief Operating Officer of tailoring chain TM Lewin. In a presentation at the Customer Experience Exchange for Retail he spoke about the opportunities of implementing multi-channel customer initiatives to maximise the In-store experience and how they’re planning to improve their customer experience by keeping multi-channel fro Full Content »
Contributor: Seth Adler
Posted: 07/18/2017
Podcast Paul Stone
Podcast interview with the Chief Retail Officer of Cabela's about the knowledge-based personal in-store experience – and how it's tough to replicate Full Content »
Posted: 06/27/2017
How customers rate the mobile retail app leaders
According to Internet Retailer 2016 Mobile 500, app sales are soaring. Mobile sales from apps increased from $35.48 billion in 2014 to $59.86 billion in 2015—a staggering 68.7 per cent growth. Retailers have taken notice. Today, 303 of the top 500 retailers around the world have an app. Internet retailer highlighted 50 retailers that receive appro Full Content »
Contributor: Zarina de Ruiter
Posted: 06/26/2017
Three customer experience takeaways from eTail Europe
Customer experience leaders from Tesco, Forrester and Adobe discuss the biggest trends and challenges impacting CX today Hundreds of retail professionals came together in London last week to discuss the latest industry developments, challenges and disruptors at eTail Europe. There were insightful presentations from leading brands such as John Lewi Full Content »
Posted: 06/20/2017
Infographic: Six ways retailers can grow sales through digital customer journeys
The latest digital technology can help create additional opportunities to increase sales and improve the customer experience. However, integrating tech into your bricks and mortar experience is complex. How do you ensure you are successful? Download the below infographic to find out. Full Content »
Posted: 06/14/2017
The customer experience retail checklist
Are you providing your customers with the right digital experiences, in-store and online? Retail is evolving and digital is the thread that ties together the customer experience. Customers expect your website, mobile apps and in-store experiences to be integrated. They expect store inventory to be available online. They expect promotions in your Full Content »
Posted: 06/06/2017
5 digital mistakes retailers continue to make
Digital-enabled experiences will soon be the primary growth driver for retailers, and you need to make sure you capitalise on the opportunities by avoiding these common mistakes In the words of venture capitalist Mark Andreessen, software is eating the world. Digital interactions are becoming the norm in every industry, and retail is no exception. Full Content »
Posted: 05/10/2017
The Customer Experience Buyer’s Guide 2017
Your ultimate resource to the key CX investment areas for 2017 and how to make the most from your vendor partnerships. There is no denying that in 2017 for organisations to stay ahead of their competitors and differentiate themselves within the market, they need to focus on providing an excellent customer experience. But while some elements of a C Full Content »
Posted: 04/11/2017
Shop Direct’s Personalisation Strategy
Sarah Curran is the Luxury Director for Shop Direct. In an interview at the Customer Experience Exchange for Retail she spoke about:The differences between operating online vs offlineThe most effective way to map a customer journey onlineKey elements to delivering a high level of personalisation onlineThe holy grail of customer experience – and whe Full Content »
Posted: 03/15/2017
Customer Experience Challenges Retail
The challenges facing CX practitioners in the retail industry range from industry-specific obstacles, such as bricks and mortar vs online, to those that affect the entire customer experience market, such as achieving cross-sector and company wide customer-centricity. In this report, we cover the biggest challenges as cited by our expert contributo Full Content »
Posted: 03/09/2017
Fossil Drives Customer Service
Helen Wood is the Managing Director of Fossil Group UK. At the Customer Experience Exchange for Europe she held an insightful presentation about creating all aspects that attribute to a great customer service. Her session covered topics such as how they drive excellent customer service at Fossil, the internal customer service, setting service stan Full Content »
83 results
of 8