CX TALK: Vodacom's Self-Service Journey Case Study

Contributor:Zarina de Ruiter
Posted: 08/18/2016

Gary Trehair is the Executive Head Self-Service and user Experience and South African Vodafone subsidiary Vodacom. At the CEM Telecoms Global Summit in London his presentation provided an insight into the Vodacom’s journey and their road to implementing self-service channels for their customers, from designing great products to ensuring customers use them.

Contributor: Zarina de Ruiter