Moving From a Sales-Centric to a Service-Centric Retail Model
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Jan Heyens is the Director Retail Transformation of Mobistar. At the CEM Telecoms Global Summit in London, he presented a session on moving from a sales-centric to a service-centric retail model, and how digital and omni-channel play a part in this. Watch the full presentation below.
For more insights from CEM Telecoms Global Summit, also have a look at:
- CX TALK: How Swisscom Are Moving From an Online-Centric to Omni-Channel Customer Experience
- CX TALK: How the Digital Ecosystem is Impacting Aircel’s Customer Experience Strategy
- CX TALK: How Swisscom Tackled the Challenge of Personalisation While Ensuring Channel-Consistency
- CX TALK: Learn How Sky Italia Turned NPS Into True Value
- CX TALK: How Cable & Wireless Communications Achieved a Once in a Generation Customer Experience Transformation
- CX TALK: Croatia Telecom’s Secret to Delivering a Differentiated Customer Experience
- CX TALK: Interview with Will Gibson, Vice President – Retail at Cable and Wireless Communications
- CX TALK: Presentation by Stijn Martens, CMO of VikingCO
- CX TALK: Presentation by Jorge Mascarenhas, Head of Customer Experience at O2
- CX TALK: Presentation by Carlos Graham, Chief Customer Officer at ETB
Jan Heyens is the Director Retail Transformation of Mobistar. At the CEM Telecoms Global Summit in London, he presented a session on moving from a sales-centric to a service-centric retail model, and how digital and omni-channel play a part in this. Watch the full presentation below.
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