CX TALK: How Mobistar is Moving From a Sales-Centric to a Service-Centric Retail Model

Jan Heyens is the Director Retail Transformation of Mobistar. At the CEM Telecoms Global Summit in London, he presented a session on moving from a sales-centric to a service-centric retail model, and how digital and omni-channel play a part in this. Watch the full presentation below.