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How a global telecommunications company reduced average handling time and increased system log-in speed through automation
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Managing a large workforce across multiple locations can lead to inefficient and costly service delivery, as well as delays to transformation projects.
Providing fixed-line, broadband, mobile and pay-TV services across more than 180 countries, the world’s oldest communications company faced this vey problem. It was operating across siloed, disparate legacy systems and its agents were not empowered to enhance each customer interaction.
In this report from EdgeVerve, learn how the telco implemented a single sign-on and launch for more than 200 applications, customized dashboards and one-click search functions through automation.
Download this report to uncover:
• How automation can enable legacy businesses to scale
• High impact areas for the application of automation
• How this business achieved a 40 percent reduction in average handling time and a 95 percent increase in system log-in speed
