The People, Systems and Processes Behind an Excellent CX
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At the CEM Telecoms Global Summit in London, a panel of customer experience tackled the challenges of people, systems and processes when it comes to the digital experience.
The panel includes:
- Markus Eberhard, SVP Online & Cross-Channel Development, Swisscom
- Luka Baranovic, CEM Director, Croatia Telekom
- Gary Trehair, Executive Head Self-Service and User Experience, Vodacom
- Rajeev Tankha, Head of Product & Solution Marketing, Revenue and Customer Management Division, Amdocs
- Rohit Batra, Product Marketing Director, Amdocs
For more insights from CEM Telecoms Global Summit, also have a look at:
- CX TALK: How O2 Czech Republic Are Transforming Their Business Division to Enhance Their Customer Experience
- CX TALK: The Multi-Channel Transformation Programme of Three UK
- CX TALK: How Mobistar is Moving From a Sales-Centric to a Service-Centric Retail Model
- CX TALK: How Swisscom Are Moving From an Online-Centric to Omni-Channel Customer Experience
- CX TALK: How the Digital Ecosystem is Impacting Aircel’s Customer Experience Strategy
- CX TALK: How Swisscom Tackled the Challenge of Personalisation While Ensuring Channel-Consistency
- CX TALK: Learn How Sky Italia Turned NPS Into True Value
- CX TALK: How Cable & Wireless Communications Achieved a Once in a Generation Customer Experience Transformation
- CX TALK: Croatia Telecom’s Secret to Delivering a Differentiated Customer Experience
- CX TALK: Interview with Will Gibson, Vice President – Retail at Cable and Wireless Communications
- CX TALK: Presentation by Stijn Martens, CMO of VikingCO
- CX TALK: Presentation by Jorge Mascarenhas, Head of Customer Experience at O2
- CX TALK: Presentation by Carlos Graham, Chief Customer Officer at ETB
At the CEM Telecoms Global Summit in London, a panel of customer experience tackled the challenges of people, systems and processes when it comes to the digital experience.
The panel includes:
- Markus Eberhard, SVP Online & Cross-Channel Development, Swisscom
- Luka Baranovic, CEM Director, Croatia Telekom
- Gary Trehair, Executive Head Self-Service and User Experience, Vodacom
- Rajeev Tankha, Head of Product & Solution Marketing, Revenue and Customer Management Division, Amdocs
- Rohit Batra, Product Marketing Director, Amdocs
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