CX TALK: The People, Systems and Processes Behind an Excellent Digital Customer Experience

Contributor:Zarina de Ruiter
Posted: 08/02/2016

At the CEM Telecoms Global Summit in London, a panel of customer experience tackled the challenges of people, systems and processes when it comes to the digital experience.

The panel includes:

  • Markus Eberhard, SVP Online & Cross-Channel Development, Swisscom
  • Luka Baranovic, CEM Director, Croatia Telekom
  • Gary Trehair, Executive Head Self-Service and User Experience, Vodacom
  • Rajeev Tankha, Head of Product & Solution Marketing, Revenue and Customer Management Division, Amdocs
  • Rohit Batra, Product Marketing Director, Amdocs
Contributor: Zarina de Ruiter