CX TALK: How O2 Czech Republic Are Transforming Their Business Division to Enhance Their Customer Experience
Vit Schubert is the Business Division Director of O2 Czech Republic. At the CEM in Telecoms Global Sumit in London he presented a session around how they are transforming their business division to enhance the customer experience (CX) they are providing. From simplifying communications to the customers, all the way down to driving change across the company, including the sales team.He also talks about the importance of data and how insight impacts the overall customer experience.
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