CX TALK: Volvo’s Advice for Gaining a Competitive Edge With CX

Posted: 12/08/2016

Andreas Schlegel is the Director Global Network Development at Volvo. In this interview from the Customer Experience Exchange for Retail he talked about:

  • How to ensure customers buy in to the Volvo retail strategy
  • The value of connecting with customers in showrooms
  • Building loyalty with consumers
  • Advice to gain a competitive edge using customer experience
  • The future for retailers when it comes to dealers vs online

Watch the full interview below.