CX TALK: Volvo’s Advice for Gaining a Competitive Edge With CX
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Andreas Schlegel is the Director Global Network Development at Volvo. In this interview from the Customer Experience Exchange for Retail he talked about:
- How to ensure customers buy in to the Volvo retail strategy
- The value of connecting with customers in showrooms
- Building loyalty with consumers
- Advice to gain a competitive edge using customer experience
- The future for retailers when it comes to dealers vs online
Watch the full interview below.
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Andreas Schlegel is the Director Global Network Development at Volvo. In this interview from the Customer Experience Exchange for Retail he talked about:
- How to ensure customers buy in to the Volvo retail strategy
- The value of connecting with customers in showrooms
- Building loyalty with consumers
- Advice to gain a competitive edge using customer experience
- The future for retailers when it comes to dealers vs online
Watch the full interview below.
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