Unilever on the Relationship Between CX & Crisis Management
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Khaled Adl is the Vice President of Customer Development Global Route to Market at Unilever. In a presentation as the Customer Experience Exchange for Retail he spoke about the relationship between crisis management and customer experience. And how to still deliver an excellent experience when you’re facing a crisis.
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Khaled Adl is the Vice President of Customer Development Global Route to Market at Unilever. In a presentation as the Customer Experience Exchange for Retail he spoke about the relationship between crisis management and customer experience. And how to still deliver an excellent experience when you’re facing a crisis.
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