CX TALK: Unilever on the Relationship Between Customer Experience and Crisis Management





Khaled Adl is the Vice President of Customer Development Global Route to Market at Unilever. In a presentation as the Customer Experience Exchange for Retail he spoke about the relationship between crisis management and customer experience. And how to still deliver an excellent experience when you’re facing a crisis.


Khaled Adl is the Vice President of Customer Development Global Route to Market at Unilever. In a presentation as the Customer Experience Exchange for Retail he spoke about the relationship between crisis management and customer experience. And how to still deliver an excellent experience when you’re facing a crisis.