CX TALK: Outsourcing Your Customer Experience and Service Functions: A Good or Bad Idea?

Petra Mengelt, Customer Service Director at Euroloan Group and a CX Network Advisory Board member, presented an insightful session around outsourcing at CX Excellence World this year.

They’re a rapidly growing FinTech organisation and she shares their experience with outsourcing, touching upon important aspects such as omni-channel and the human touch.