Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer
Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer
All Access: Workforce Management for Contact Center

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06 All Access: Workforce Management for Contact Center 2025
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13 Evolving experiences with AI: CX leaders reveal the path ahead
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20 - 21 CX Retail Exchange Europe 2025
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20 - 21 All Access: Unlock Conversational Engagement with AI APAC 2025

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1 Top 50 customer experience leaders to follow in 2025 2 5 Signs workforce management is hurting CX 3 A deep dive on CX strategies 4 Why customer intimacy is the future of CX 5 Chatbot hallucination at Anysphere sparks customer backlash and subscription cancellations

Our Mission

CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

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Our Community

With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.

Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.

Trusted By Industry Leaders

Our 176,000+ community includes leaders from the following B2B companies

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Thought Leadership Content

Why Learn With CX Network

As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

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02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

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03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

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04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

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05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

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Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

GovindaRaj Avasarala
GovindaRaj Avasarala

Head of CX Excellence

Vodafone Idea (Vi)

Claire Hill
Claire Hill

Customer Operations Director

Travel Counsellors

Andrae Kirkland
Andrae Kirkland

Lead tech program manager

Nike

Iain Langridge
Iain Langridge

Product and Customer Experience Lead

Amazon Games

Jaakko Lempinen
Jaakko Lempinen

Chief customer and portfolio officer

YLE Finland

Hun Ni Liew
Hun Ni Liew

Head of Business Transformation

DHL Express Malaysia

Yvette Mihelic
Yvette Mihelic

Director customer experience rail operations and m...

John Holland Group

Vinay Parmar
Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu
Jaslyin Qiyu

Founder

Mad About Marketing Consulting

Jorie Sax
Jorie Sax

Head of Innovation Lab

United Airlines

Ash Tailor
Ash Tailor

Guest lecturer

London Business School (LBS)

Saki Takeda
Saki Takeda

Director of product management and customer servic...

Netflix

Joshua Tye
Joshua Tye

Senior Customer Operations Leader

Cash App

Rekha Weerasooriya
Rekha Weerasooriya

VP - customer experience and people development

Dialog Axiata PLC

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