Claire Hill is the Customer Experience Director at Express Gifts Ltd.
She recently joined the company, driving the CX roadmap as well as taking responsibility for the UK and Philippines customer service operations.
Previous to this role, Hill spent two years with boohoo.com as Customer Service Director, accountable for a global, multi-lingual customer service operation. She previous held the role of Director of Customer Services for JDWilliams, a FTSE 250 multi-channel retailer with group revenue in excess of £800m.
With over 20 years’ experience in customer service, Hill has delivered transformational projects with significant impact on employees and customers. Her career extends across in-house and outsourced customer service and financial service operations across Europe and the USA.