challenges
The top customer experience statistics of 2021
December 21 by Olivia PowellA look back at the top industry trends in the mission to build customer loyalty
2020 State of CX Measurement [Free Report]
February 20 by CX NetworkPointillist surveyed over 1,050 CX, analytics and marketing professionals worldwide to uncover key trends, insights and benchmarks.
Customer Experience Trend Report: North America
July 01 by CX NetworkCX Network looks at how CX practitioners in North America are impressing their customers
The global state of customer experience 2017
August 22 by Zarina de RuiterThe biggest CX trends, challenges and investment priorities for the next 12-18 months
How travel and hospitality companies can thrive through CX
June 05 by Zarina de RuiterThis market report delves into the trends, challenges and disruptors in travel and hospitality with case studies and expert advice to help your CX strategy
Customer experience 2017: The top challenges
June 01 by Zarina de RuiterWhat are the biggest customer experience challenges for 2017? And how can market leaders overcome these? We researched the industry for our annual Global State of Customer Experience report - and this...
Customer Experience 2017... in 2 Minutes
April 03 by CX NetworkWhat are the biggest customer experience trends and challenges for 2017? And what are market leaders doing to prepare? We researched the industry for our annual Global State of Customer Experience rep...
The Biggest Customer Experience Challenges in Retail
March 15 by CX NetworkThe challenges facing CX practitioners in the retail industry range from industry-specific obstacles, such as bricks and mortar vs online, to those that affect the entire customer experience market, s...
How Tech Disruptor Grab Makes CX Its Differentiator
February 27 by Zarina de RuiterBen Fairbank, the Head of Customer Experience at Grab talks about current customer experience challenges at the ride-hailing app based in Asia
How to Tackle the Biggest Customer Loyalty Challenges
February 06 by Zarina de RuiterLong-term customer loyalty is the holy grail for many companies, but it’s often easier said than done. And in no industry is this, arguably, more challenging than within telecoms.
Annual Survey: The Global State of Customer Experience 2017
December 07 by Zarina de RuiterWhat are the biggest trends, challenges and investments that will impact customer experience, service, insight, digital and marketing in 2017? Virtual reality? Biometrics? Omni-channel? Self-service?...
10 Ways in Which Customer Experience Leaders Can Tackle The Biggest CX Challenges
June 29 by Zarina de RuiterBetter case studies, more communication and increased board level awareness are some of the ways in which customer experience leaders can tackle the challenges they’re currently facing. As a constantl...