Annual Survey: The Global State of Customer Experience 2017

What are the biggest trends, challenges and investments that will impact customer experience, service, insight, digital and marketing in 2017? Virtual reality? Biometrics? Omni-channel? Self-service? AI? Emotional Engagement? Retargeting?

One of our biggest and most popular reports this year was The Global State of Customer Experience 2016. The 2017 survey will help us provide a year-on-year industry comparison as well as an overview of the trends, challenges and investment priorities that will be defining the next 12-18 months.

As a thank you for completing the survey we'd like to send you a copy of the finished report. And if at any stage you have a question, please do contact the Editor on