signupnewsletter2.png

Market Report: The Biggest Customer Experience Challenges in Retail

Contributor:
Posted: 03/15/2017

The challenges facing CX practitioners in the retail industry range from industry-specific obstacles, such as bricks and mortar vs online, to those that affect the entire customer experience market, such as achieving cross-sector and company wide customer-centricity.

In this report, we cover the biggest challenges as cited by our expert contributors, including Waitrose, Altimeter Group, Unicomer, Future Group, boohoo, and more, combined with our independent research into the critical CX challenges facing the retail industry.

Our research – taken from our recent annual survey – draws and examines the views of CX practitioners highlighting the industry trends, challenges and investment priorities of CX leaders for the coming 12-18 months.

With over 780 responses, the 2017 edition of The Global State of Customer Experience will be launched in June, however we are able to highlight some of the insights within this report, including the critical challenges facing CX practitioners and the steps they are taking to overcome these.

Market Report: The Biggest Customer Experience Challenges in Retail .
By entering your information and submitting the form, you give the CX Network and partners permission to contact you with relevant offerings.
To continue viewing this content please fill out the form below and become an CX Network member.
Already a CX Network member? Sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?
Not a member?

Join CX Network for:
  • Access to expertly produced market reports, CX Talk videos, industry interviews, white papers, infographics, podcasts and more
  • Weekly newsletters with a round up of the latest content
  • Exclusive invitations and offers to attend our global customer experience and marketing events
  • Networking opportunities with an extensive community of CX decision-makers
Contributor: