Market Report: The Biggest Customer Experience Challenges in Retail




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The challenges facing CX practitioners in the retail industry range from industry-specific obstacles, such as bricks and mortar vs online, to those that affect the entire customer experience market, such as achieving cross-sector and company wide customer-centricity. In this report, we cover the biggest challenges as cited by our expert contributors, including Waitrose, Altimeter Group, Unicomer, Future Group, boohoo, and more, combined with our independent research into the critical CX challen...
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