Fight employee churn: Understand what staff hunger for
Darya Williams Senior Manager at T Mobile shares the telecoms provider’s approach to encouraging frontline employees.
She maintains that it is about having a grasp of what your frontline employees are hungry for and it’s not always about pay and benefits that drive them. "There are so many reasons why those people come into work and do the jobs that they do every single day, and a lot of times the C-level executives just do not have the visibility to that."
Customer Experience Management in Telecoms Europe
Operators are now scrambling to make sure they are at the fore-front of their customers mind, utilising the latest in cutting edge technologies and design thinking methodologies to ensure the best experience possible.
Save your seat for CEM Europe this September to benchmark your customer journeys, grasp cutting edge CX technologies and learn practical takeaways for your business.