Harnessing Agentic AI for Customer Service Success in 2025
Explore real-world use cases and future capabilities of agentic AI in transforming customer service
Discover how agentic AI is driving success in customer service and learn how to leverage its capabilities to achieve impactful results in 2025.
RegisterThe adoption of AI solutions is delivering impressive results for businesses at a pace almost as fast as new AI innovations are emerging in the public sphere. While agentic AI might seem like a recent addition to the AI landscape, companies are already seeing significant outcomes from its implementation.
In this fireside chat, our speakers will explore where agentic AI stands today and share real-world examples of how it’s driving success in the customer service domain. Join us to gain insights on how to:
- Position agentic AI within the broader AI landscape
- Articulate impactful use cases for agentic AI in CX
- Understand current and upcoming capabilities of agentic AI
Through this webinar, you will be able to:
- Learn how agentic AI fits into the AI landscape and its impact on businesses.
- Discover how companies are using agentic AI to improve customer service.
- Get insights into upcoming advancements in agentic AI.
- Find out how to incorporate agentic AI into your business plan.
- Understand common hurdles and how to tackle them when implementing agentic AI.
Speakers
Shannon Nguyen
Senior Solutions Engineer, Digital, APAC
NICE
Shannon Nguyen is an accomplished Senior Solutions Engineer with expertise in digital solutions and AI innovation across the APAC and Middle East regions. Specialising in Generative AI, enterprise digital transformation, and conversational AI, he collaborates with cross-functional teams to implement AI-powered solutions that enhance customer engagement, drive operational efficiency, and deliver measurable business outcomes.
With over 8 years in the SaaS industry, Shannon has worked across telecommunications, financial services, and retail, helping organisations optimise their digital strategies and improve customer experiences. His deep knowledge of scalable LLM-powered solutions and his commitment to the ethical use of AI make him a trusted advisor for businesses pursuing sustainable growth.
Georgina Wilczek
Event Host
CX Network
Georgina has worked with CX Network since 2019, and regularly engages with leading CX professionals around the world to investigate the strategies and trends shaping the future of customer journeys. She is dedicated to helping businesses to explore how they can best evolve and innovate to meet customer expectations in this increasingly tech-enabled era.
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